Something’s Rotten at the Animal “Holding Facility”

You’ve probably seen the glowing headlines as the local media can’t stop wagging their tails. But behind the news reports that this is GRAND there are Animal Advocates who are growling.  From questionable facility operations and designs to compliance and transparency concerns many are asking: Who’s this facility really serving — the animals, or the headlines?

Dana Baird, City of Frisco Communications Director, was right about one thing in her press release “its a first of its kind” but where she was wrong was “in North Texas.”  After reading everything sent to us by animal advocates this type of facility with a “private partner” which really means “PRIVATE BUSINESS” has never been done anywhere from our research.  Ms. Baird made sure WFAA, her former employer, only reported the “GOOD NEWS” like she usually does. 

Yesterday we were cc/d on an email sent to everyone on the City Council, most of the folks in the City Manager’s Office, and almost every news outlet in town (including us).  My guess, it won’t be published by any local news outlet because we never anything “bad” published against the city.  The email also included several local animal advocates and rescue folks in Frisco.   

What was the consensus?  They animal welfare folks are growling at the new proposal, and one said to us off the record that “we feel this was thrown up in time for election season and to shut down animal advocates who have been working for years for a full-service animal hub / shelter (not a holding facility).”  After reviewing the presentation, we tend to agree! Link for presentation is at the end of this blog!

We will publish the letter sent to the city and media in its entirety below.  We don’t know much about animal welfare, but we can understand the concerns after reading it.  In my opinion, this appears to be a $12 million facility funded by CDC taxpayer money to support a private business. If that is the case, why not fund downtown and #SAVEMAIN? The building will be a two-story structure with a floor plan of 18,987 square feet. How does that break down? The breakdown: 10,769 square feet will be used by the private business, 5,277 square feet belong to the City of Frisco, and 1,100 square feet will be for utility space for both, such as laundry, storage, electrical, and janitorial. The private partnership is with a for-profit business called Wiggle Butts, and they will rent out space to a tenant (veterinarian). The question we have is why they have not held any community sessions or input sessions like they did for Universal Kids or the Performing Arts Center. With to little information and what looks like rushed planning, this looks like a hot mess. After reading the letter, I agree with the Animal Advocates that this has too many potential risks.

Dear Council Members,

This email was put together by several animal advocates who have concerns over the new Animal Holding Facility.  While I know this email will be long, I encourage you to read it thoroughly because the liability the city could potentially hold with this model could be costly.

There is a reason animal shelters across the country don’t mix owner owned dogs with stray or adoptable animals.  Most public/private partnerships across the United States are done with groups like ASPCA, Humane Society, Best Friends where they run an entire operation for a municipal entity.  Why?  There is too much liability when you have a “privately owned for profit business operation” within the same facility.  The current presented facility violates your own Frisco ordinance today for kennel operations and is a liability to taxpayers who will end up footing the bill in a lawsuit.

Here are the concerns and questions from local animal advocates across Frisco after the recent work session related to the facility operations & design, veterinary services & oversight, financial & contractual concerns, public safety & liability, animal intake & disposition, the relationship with CCAS, staffing & training, legal & regulatory compliance and transparency concerns.

  1. Facility Operation & Design

Two key areas of design in shelters are functionality and public health and safety.  Shelters (aka holding facilities) must meet Texas Administrative Code (TAC), Title 25, Part 1, Chapter 169, Subchapter A (Rabies Control) and Health & Safety Code Chapter 826.  Functionality or Flow Efficiency is importantA one-way flow design that allows animals to move from intake à medical à adoption/release (or in this case transfer to CCAS) without backtracking to prevent contamination.  The current design does not have a “one-way flow” at all! 

If Frisco Animal Services drops off a dog via the sallyport it will be moved into the  “dog intake” area and then transferred over to the quarantine kennels or general kennels.  The hallway space is not self-contained meaning airborne zoonotic diseases can transfer to other animals in that hallway space.  Now let’s say one of the stray dogs needs to see the vet and you walk it down the hallway to the “green area” for vet care, that dog could have potentially contaminated that main hallway.

Contagious Diseases (some deadly) such as Parvo, Distemper, Upper Respiratory are transferred by touch, clothes, shoes, or airborne. Even if you have separate HVAC systems in the kennel runs that does not protect “owner owned dogs” that are being paid to be boarded at a private business from contamination in these hallways or walkways.  This is a serious liability to the city and the business.  It can also have deadly consequences for owned dogs.

Now Wiggle Butt has a dog in boarding, and they move the dog out of the yellow kennels and over to the “daycare” space which is accessed off the same main hallway.  What happens?  If the stray that was in the hallway before the “owner owned dog” is unvaccinated, carrying a contagious disease it could potentially transfer that to that owner owned dog.  Owner owned pets can have not contact AT ALL with strays which is why at shelters they have specific areas for meet and greets or pet introductions.  The layout of this facility is a walking liability for taxpayers, residents, Frisco pets, the city and this business.

This leads to the following set of questions because the disease prevention and control aspects of this design are very worrisome.

  • Has the city conducted a FORMAL FEASIBLITY STUDY?  No!  Why not? 

The city has done this for every other project, including the recent Performing Arts Center.

  • Why not use a legitimate company like Quorum to do a formal feasibility study because this presentation does not reference best practices in municipal animal care.
    • Quorum / Shelter Planners of America can give you better demand planning than using arbitrary numbers from Collin County that do not truly represent Frisco’s intake.
  • Who helped design this model?  What professional input did you have?
  • How was the kennel count determined?  No data sets were given, and did you consider the forecast for today vs 10 years from now?
  • What experts were consulted on the design and functionality of this building?  (outside of those who have a vested interest)
  • While Councilwoman Laura Rummell has stated online that design will have different HVAC systems that does not matter in shared spaces.  Please explain in more detail which areas will have separate systems with separate air zones?
  • Will the HVAC systems be in compliance with the Association of Shelter Veterinarian standards?
  • Which veterinarian’s (other than those with a vested interest) were consulted for input in this design?  Did any of them specialize in shelter medicine?
  • Will the private partner and its staff be required to take the same certification classes on Zoonotic Disease control that Animal Control Officers are required to take?
  • What will the cleaning workflow be?  Where will cleaning supplies be stored?  In the storage room on the main hallway?  Will the supplies be used on both sides of the facility?
  • Will you have separate cleaning equipment and facilities for the “Frisco side” versus the “private business side” to prevent complete contamination by staff from one area to another?   For example, will use the same floor mops throughout the facility?
  • Where will the food bowls be washed and cleaned?  
  • How will the private business / city prevent airborne zoonotic diseases being transferred by clothes, shoes, hands, etc., around the facility to different areas of when they are crossing over areas where you have owner owned dogs?
  • If you must take a dog from the “Frisco” side to the medical area to see the vet (in green) how will you prevent diseases from being transferred to the staff kennels, daycare and grooming area.  They must walk right into it to get the medical portion of the building.
  • Will used food and water bowls be transported back and forth in the main hallway to the feed storage room after the dogs have used them allowing potential airborne diseases to be released in the main hallway?
  • For liability reasons we are curious why privately (owner-owned) boarded animals are located directly next to quarantine and adoptable animals that have the risk of disease?
  • Who was the architect for this project?  Do they have any experience in animal shelter designs?
  • What SOP will be in place and has it been written with the help of experts to confirm sick/healthy animals will be physically separated?   Especially from “owner owned dogs” that are in the care of the private business housed in the same facility.

2. Animal Intake & Disposition

  • What isolation set up will you have for the first 24 hours an animal is in the facility to watch for illness before putting a dog in the “Frisco kennels”?
  • What types of oversight and reporting methods will this private business have (subject to PIR’s)?
  • Will the facility spay or neuter these animals before they are transferred to CCAS?
  • Will animals be vaccinated upon intake or while at Frisco’s facility?
  • What medical services will be offered to these stray’s before being transferred to CCAS?
  • What shelter management system will be used for keeping track of records?
  • How will we prevent non-residents from using the facility and dropping of strays?  What will be the method to get those animals back to the proper facilities?  What is the method to monitor this?
  • Will the public be able to drop off strays?   At the presentation it was said yes, however WFAA is reporting the public cannot drop off animals to the facility?
  • Will Frisco Animal Services be the only ones with access to drop off at this facility?   
  • If it must go through Frisco Animal Services, how will after hours strays be handled?  Will residents still be able to drop off found dogs after hours at Frisco Emergency ER? 
  • The proposal mentions that animals will be transferred to rescues within 3–5 days.  Is it 3 days or 5 days?   
  • Will Collin County count that stray hold period towards the number of days in their stay hold period?
  • It was mentioned that the private partner will be transferring the animals to Collin County, how is this being accomplished?
  • If the private partner transfers animals to Collin County will the partner also use the same vehicle to transport owner owned animals to clients?  If yes, this allows for the increased potential of cross contamination (without separate vehicles)
  • Is CCAS on board with private business dropping off strays after the hold periods?  Who will be doing the paperwork?
  • It was mentioned by the private partner they have connections with rescues and plan to move some of the dogs after a stray hold to a rescue.   Which Rescue?  Have any Rescues committed to that in writing? 
  • Considering that rescues across Texas and the country are already at or beyond capacity and other shelters can’t get them to pull animals we are curious what magic element this private entity must make that happen.
  • Is the proposed director suggesting these animals be transferred to her own rescue?  If so, that raises significant questions about transparency and potential conflicts of interest.
  • According to the press release you’ll be doing adoptions at the facility (which is fantastic).  Why do you need to transfer dogs to CCAS? 
  • After the stray hold is complete, and a dog is kept there for adoption, who will the adoption be through?  The City of Frisco, from Wiggle Butt?
  • Which legal entity will be responsible for the animals while in custody?  Does the liability fall on Wiggle Butts or City of Frisco?
  • If the facility is full and a stray comes in, what is the plan?  With no space where will the pet go?  Frisco ER, CCAS?  Who will you make those decisions with? 

Who will be responsible for managing clear intake & stray-hold policies: Exact stray hold period, owner notification plan, microchip scanning, and how/when animals are declared property of shelter/rescue. (Statute requires microchip scanning and gives cities duties.) Is the hold time / stray time the same for microchipped vs. non-microchipped pets?

3. Staffing & Training

  • Will the training for the staff be different for the private business versus the staff overseeing the “Frisco Animals”
  • Will there be SOPs for staffing & training standards
  • Will there be a requirement for minimum staffing ratios and animal-control training?  Will the staff working with “Frisco Pet” have to complete the same required Animal Control Officer Certifications as a standard ACO?  Who will pay for that training? 
  • Will the Animal Advisory board help oversee this process required by Chapter 823 including independent vets and animal welfare members.
  • Regarding the proposed facility, what experience does the proposed veterinarian and director have working in or managing municipal shelters?
    • Has the city talked with any local municipal shelters for feedback?  
    • Have they handled large-scale animal intake and the complex decision making that comes with public shelter operations?
    • Do either of the operators have certifications and relevant courses taken from the National Animal Care & Control Association?

Without the proper training and knowledge, the facility risks noncompliance and liability issues so who will be responsible for that, the private entity, the city, or both?

4. Veterinary Oversight & Public Services

  • What kind of veterinary services by law can you offer while a dog is on stray hold?
  • Who will have that Euthanasia authority?  What will the decision matrix be?  If no, then will the animals be sent to Collin County for euthanasia? 
  • If EU is conducted, who decides euthanasia, under what standards, and what review/appeal rights exist? How will triage be done during capacity crises?  Will the facility have humane euthanasia if needed for an injured animal?
  • We assume the vet will also be allowed to continue their private practice in the facility (same as Wiggle Butts).  Will there be any restrictions to whom they can service in the facility through private practice clients?
  • Who will be writing the biosecurity & infection control SOPs: Daily cleaning, PPE, isolation protocols, vaccination requirements for boarding clients, staff vaccination/training, disease reporting.
  • Veterinary oversight and VCPR: Is there a written VCPR for boarding clients (if clients will receive vet care on site)? Who pays for emergency vet care for customers vs strays?

Zoonotic diseases are transmitted through direct contact, aerosol transmission (airborne), and ingestion via food or water bowls.  If a stray animal comes out of the kennel and is walked down the hallway to the clinical area of the vet and it has a medical issue that is contagious, are you aware the hallway is not contaminated?  Who will clean the whole hallway before any other animal could potentially walk on it in order not to transfer a zoonotic disease or contagious virus from the floor. 

That same hallway will be used to walk owner owned animals from their kennels to a boarding / training room along that hallway without it being cleaned they could transfer zoonotic viruses

Public Services

  • Since the beginning of these discussions, it has been mentioned several times that this facility “may have” services for the public.  What services will be available?  What cost? 
    • Low-Cost Access for spay & neuter, dental care, set of yearly vaccines including rabies for dogs and cats of all ages, microchipping, parasite prevention, and heartworm testing?
    • Heartworm Prevention medications?
    • Wellness Subscription Plans for low-cost annual services over 12 months for budget affordability?

In the presentation the owner of Wiggle Butts mentioned the facility will try to offer services to those who need to surrender in hopes that it will help them be able to keep their dog instead.  Some of the suggestions were a food pantry, training, behavioral, etc.  Who will be providing the training?  What is the cost for this?  Will it be low cost or at her current prices of $250 per session (which most people can’t afford).

5. Relationship with Collin County Animal Services (CCAS)

  • Will Frisco continue its contract with CCAS?
  • Will the current contract remain in place, or will there be a new contract?
    • How much is that costing taxpayers on top of the new facility?
    • What changes will be made to the contract now that Frisco has its own holding facility?
    • Will it change to a price per animal drop off?
  • How much will the city of Friso have to contribute to the building of CCAS expansion if we have our own facility?  Will that be on top of the $12 million cost for our own facility?
  • Currently when an animal arrives at Collin County, they have a 7-day stray hold policy. 
  • Will the time an animal spent at the Frisco facility count towards the CCAS stray hold period?  
  • If no, will CCAS then hold the dog another 5 to 7 days under their stray hold policy?  (in addition to the Frisco hold time)
  • Will the dogs or cats that are transferred to CCAS, after the stray hold period at the Frisco facility, be at the top of the list for potential euthanasia since they have already been held for a stray period? 
  • How will CCAS determine what animals are adoptable when transferred over to them since they will have no contact with the animals while in Frisco’s care? 

The hold period allows staff at shelters to determine how adoptable a pet can be. 

  • How many animals currently housed at the Collin County Animal Shelter originate from the City of Frisco in a weekly or monthly period?
    • How many dogs are being dropped off at Frisco emergency clinics or veterinary offices?
    • Is there a way to determine how many of those animals dropped off are from outside city limits? 
  • According to the presentation No owner surrenders will be accepted at the Frisco Facility and Frisco residents will still have to contact either Animal Services or schedule to take them to Collin County Animal Services, correct?
    • Do you feel this is a confusing message to residents?

Reality Check: That is a very confusing mixed message to residents. “Go here for A but go here for B or maybe C call Animal Services” The end result will be the same as every other city Residents will dump their dogs in a nice neighborhood hoping they are found and taken to the shelter as a stray.  What will it take for the Frisco facility to allow surrenders?

  • Has Collin County been informed of the future changes and their role in the new set up?  How does Collin County feel about this plan?   Have they agreed to these changes to be your euthanasia headquarters and surrender headquarters?

Has CCAS agreed to have a private entity transport strays to them (instead of Frisco Animal Services) and do you have a signed agreement on that?

6. Public Safety & Liability

  • Bite Quarantine
    • Will you have a designated isolation area for “official quarantine dogs” or will you handle that process through your CCAS relationship?
    • Who will properly train staff in safe handling techniques and the use of appropriate equipment such as catch poles, muzzles, and protective gear.
    • What will happen when an animal comes in that is human-aggressive, or a dog or cat with a confirmed bite history? 
  • Volunteers
    • At the presentation the owner of Wiggle Butts said they hope to have a volunteer program put together soon.  Generally, people cannot “volunteer” for a private, for-profit business without pay under federal and Texas labor law, so how will volunteers fit into the equation?

If this facility is run by a private business such as a private kennel, trainer, or boarding business and has unpaid people walking dogs, cleaning kennels, feeding animals, or helping customers — that’s work that generates profit and violates the Fair Labor Standards Act (FLSA).  Legally, they must be paid employees or independent contractors (rarely fits).

  • What is the plan to handle aggressive or dangerous animals that may pose a risk to staff, volunteers, and the public?
    • If a volunteer is bitten by a stray who will be liable?  The City?  Wiggle Butt?  The animal’s owner since it is on stray hold? 
  • What will the behavioral assessment and process be for strays? Potentially Adoptable Pets?  Bite Quarantine Animals?
  • How does a “fear-free” training approach align with public safety and the legal responsibilities of a municipal facility? 

While the “fear free” approach is a positive and compassionate philosophy, it must be applied realistically. Not every animal entering a municipal shelter can be safely rehabilitated or rehomed, and public safety must take precedence over idealism.  It can lead to inadequate space, staffing, or resources, often leads to overcrowding, increased stress, and higher disease risk.  

Therefore, what will be the balanced approach—combining humane care with practical decision-making to ensure that the shelter fulfills its mission responsibly and sustainably?  

  • This is a complicated, high-risk setup (owner owned animals vs strays) unless the contract and operations are written and run with rock-solid public-health, veterinary, procurement, and liability protections. Who will be responsible for this?

Does this model currently create a substantial liability risk for the City of Frisco and its taxpayers?

7. Legal & Regulatory Compliance

  • Which legal entity will own the animals while in custody? City or private operator? (This impacts who is allowed to provide medical care under the owner-exemption.)
  • Which statute will govern each function since you have a private kennel with a city facility?
    • Shelters operate under the Texas Health & Safety Code Chapter 823 while “Kennels” defined as a facility that boards, trains or handles dogs or cats owned by others for compensation operates under THSC Chapter 824.
    • Will shelter animals be run under Chapter 823 and boarding clients or under Chapter 824 — and how will conflicts be resolved? 
  • Records & Public Information: Who will maintain the records, where will they be kept, and how will public-records requests be handled?  Owners have a right to privacy and now you have a private business with access to resident information which is usually considered confidential.
  • Consumer protections for paying customers: Will the operator and vet be required to provide written informed consent to private paying customers of the business that the facility will be holding strays that could be unvaccinated, possibly be carrying an infection disease, maybe there on an aggressive quarantine hold, etc.?
    • Will there be a written notice about how refund/compensation terms if a paying customer dog gets exposed or injured to protect taxpayers from a potential lawsuit.
  • Who will be responsible for Performance metrics & termination rights: Return-to-owner rate targets, disease outbreak thresholds, audit rights, corrective action, and termination for failure to meet standards.
  • Will the private partner be subject to PIR’s for city data or details?
  • Will the city carry its own insurance to protect us from potential lawsuits from this setup?  (outside the private contractor’s insurance)
  • CURRENT CITY OF FRISCO’S ORDINANCE:  Defines a kennel as “Any premises wherein any person engages in providing pet care services (except veterinary) for four (4) or more animals, such as boarding, grooming, sitting and training pets, except as prohibited by the City of Frisco’s Comprehensive Zoning Ordinance, as it currently exists or may be amended.”
    • Veterinary services are excluded from that definition (i.e. if you’re a vet you may have other rules).
    • The current ordinance requires kennel clients to provide “Proof of current rabies, parvo, distemper and Bordetella vaccinations must be maintained for all dogs, cats and ferrets four (4) months of age” so will the for profit Kennel portion of the business have to disclose to potential paying clients that unvaccinated, pets potentially carrying a zoonotic virus will be contained inside the building?


8. Financial & Contractual Concerns

  • Does operator have a 10-year history of financial and business credentials?
  • Does the current business currently have a history that shows they can cover the potential monthly cost of over $50k +15% of profits (2nd year)
  • What is the back up plan if the operator cannot fulfill its obligations?
  • Will, or has, the city publicly advertised for operators now that they have a business model?
  • Has there been a Proforma (of Financial Forecast) of Income & Expenses for City
  • Has there been a Proforma (projection) for services, policy and operational costs and expenses?
  • Is the private entity positioned to benefit financially or professionally from this proposal through their private businesses?  If yes, how?
    • Furthermore, what is the clear contingency plan if the operation proves unsustainable?
    • If the director is unable to meet intake demands or financial goals, there must be a backup strategy—such as returning management to municipal control, restructuring the program, or appointing new leadership—to protect both the animals and the community?
  • What type of Contract language will there be: indemnity / insurance / risk allocation: Minimum insurance amounts, municipality indemnity carve-outs, who pays defense costs, and whether municipal immunity applies. Will the city require the private operator as an additional insured (and vice versa as appropriate).
  • Procurement transparency: Show how the city selected the vendor, RFQ/RFP documents, competing bids, and legal justification under Local Government Code. Confirm the contract was pro-cured properly.
  • Will, or has, the city publicly advertised for operators now that they have a business model?


9. Transparency

  • With the private partner announcement, did the “private partner” have any input or say on this while in her role on the city’s Animal Advisory Board? Is that a conflict of interest? 
  • Will she remain on the Animal Advisory Board in the future?  Is this a conflict of interest?
  • Will employees of the business have access to information on strays and how does this potentially violate privacy issues of residents. What about paying owners privacy? 
  • Procurement transparency: Show how the city selected the vendor, RFQ/RFP documents, competing bids, and legal justification under Local Government Code. Confirm the contract was procured properly.


In conclusion, this Animal Facility Presented is a liability issue all around.  Too many variables have not been considered.  This puts the city, the business owner, residents and Frisco pets at risk.  There is a reason this has not been done before, so what makes Frisco think they can do it better? 

For this to move forward it would need to have strict SOP Clauses in the Contract (to protect taxpayer dollars from potential suits)

Customer consumer protections: “Contractor must obtain written informed consent per Chapter 824 for boarding clients, disclose co-location with municipal shelter, fire-safety systems, and emergency plans; refunds/credit policy for exposure incidents.”

Strict physical separation clause: The contractor shall maintain distinct, walled, separately ventilated areas for municipal-custody animals and boarding/training clientele. No shared runs, HVAC, food/water bowls, or grooming equipment.   The floor plan should be reworked to have strays nowhere near a potential owner-owned animal.

Biosecurity & outbreak clause: “Contractor will implement DSHS-recommended isolation, cleaning, and cohorting plans; immediate notification to city and mandatory temporary suspension of boarding if an outbreak is suspected.”

VCPR & veterinary authority clause: “All veterinary care for paid clients must be provided under a documented VCPR; shelter animal care will be under the shelter VCPR as required by law. Contractor will not offer paid medical services to owners of boarded animals without expressed written authorization and compliance with TBVME rules

Insurance & indemnity: “Minimum commercial general liability (specify high limits), professional liability for vet services if provided on site, and contractor named as additional insured on city policy. Contractor indemnifies city for contractor negligence; city indemnifies contractors for actions taken under city directives.”

Records & transparency: “Contractor will maintain intake, medical, and disposition records on premises; microchip scans on intake; monthly reporting to city; records available for audit and subject to public information requests.

Sincerely,

Frisco Animal Advocates

Frisco Animal Facility Presentation: CLICK HERE

Learn More: Frisco Animal Advocates Website

#SAVEMAIN – Part 1

Frisco is one of the oldest cities in the metroplex and over the years we have not stopped growing!  Every day you see more modern buildings going up and more new developments along the Tollway.  From the PGA to The Star there is always something to do!  BUT, WHAT ABOUT MAIN?  WHAT ABOUT THE HEART OF OUR CITY?

Just beyond the glamour and stadium lights of Toyota Stadium sits a unique and historic downtown.  The downtown Rail District is home to an eclectic group of independent, locally owned restaurants and businesses. The district boasts unique street murals and one-of-a-kind shops.  This historically preserved area offers visitors a glimpse into the “Real Frisco,” not the Touristy Frisco.  The Rail district is surrounded by residents who enjoy living in the area and is home to locally owned small-town businesses that have invested in our community for YEARS.  Now, they need the CITY TO INVEST IN THEM! 

Yes, downtown needed to be REVITALIZED, that we can all agree on.  It has taken the city DECADES to come up with a plan, and now they are moving right along!  HOWEVER, residents and local business owners are asking COULD THE CITY HAVE GONE ABOUT IT A DIFFERENT WAY?  The impact on these small businesses has been devastating!  These are locals who have invested in Frisco for years, paid taxes, and now they are in trouble because of REVITALIZATION. It is time for them to realize the impact on downtown businesses and that it is NOT NATURAL. It HAS BEEN CREATED by OUR CITY!  KEY POINT: The trouble they are in is not because of the economy; it is the IMPACT OF THE CONSTRUCTION that is #DestoryingMain!   

The people finally had enough. And no, not the “enough” where you write a passive-aggressive Facebook comment while sipping your venti latte—this was real, in-the-flesh frustration.  Residents and small business owners lined up one after another at Tuesday night’s City Council meeting.  Stepping up to the microphone, voices cracking between anger and heartbreak, to say what everyone driving down Main Street already knows: Main is broken, Businesses are broken, and it is time for the Council to stop pretending it’s fine.

Citizens Input: Main Street, or Main Mess?

FACT: Main is supposed to be the beating heart of Frisco. Instead, it’s looking more like endless traffic, crumbling infrastructure, and the ever-growing list of businesses just barely hanging on. Main isn’t thriving—it’s BARELY surviving.

The people who spoke didn’t come armed with consultants, shiny renderings, or buzzwords like “synergy corridors.” They came with lived experience: the store owner whose sales have dropped because customers don’t want to fight the chaos to park or try to cross the street without a Frogger-level survival plan. Main used to be a place you wanted to stroll on a Friday night.

LIMIT THE TIME

It started with Jeff Cheney looking for a motion to limit the time to speak from 5 minutes to 3 minutes (because there were more than 10 people).    Keating, who hopes to be your next Mayor (remember that) was the first to motion toCUT THE TIME,” which was seconded by Livingston.  These are local businesses, and you can’t take 5 minutes to hear each one of them?

Next, Mayor Jeff Cheney did exactly what Mayor Jeff Cheney always does (side note: we are reaching out to the Texas Municipal League to see if our mayor may have violated the open meetings act), talking before anyone had taken the microphone to discuss an item NOT ON THE AGENDA! Why? He announced the city planned to allocate $500,000 towards Main, and they will hold a public discussion sometime around October 7th

The Voices of Frisco Business Owners & Residents:

First Up: Erik Colberg spoke as a resident who lives in the Rail District

Lee Gonzales – Owner of La Finca Coffee & Bakery located at 7511 Main Street #150

Randy Burks – Randy’s Steakhouse located at 7026 Main Street

Randy’s plea brought tears to the eyes of many sitting in the council chambers. Randy’s started his businesses here in 1993 and today Randy’s Steakhouse sits in the Old Victorian Style Home along Main Street that used to belong to Frisco native Vivian McCallum. The impact has devastated his business.

Steve Anderson – Music Services located at 6726 West Main St

John Taylor – PC Geeks Computer Repair located at 7272 Main St, Ste 200

Owners of Simply Thai Bistro located at 6842 West Main St, Ste 101

Jason Taylor – Owner of Endur3Bikes located at 6699 Main St

Rich Vana– Chef/Owner of Heritage Table located at 7110 Main St

Samar & Luna Binat – Owner of La Suprema Market located at 6726 Main St, Ste 100

Taylor Lattery: Frisco Music Store

Scott Hoffner – Owner of Didi’s Downtown located at 7210 W. Main St

Local Frisco Resident: Paul Jessen


Local Rail District Resident: Brittnay Colberg

Council’s Response: Insert Shrug Emoji

Mayor Cheney (as usual) took his time to respond.  The Texas Open Meetings Act states: The city council shall not deliberate on any item that is not on the agenda, and for such an item, members of council may either: (1) make a statement of fact regarding the item; (2) make a statement concerning the policy regarding the item; or (3) propose that the item be placed on a future agenda.   As we have said before, we believe Cheney continually violates this during citizen input because he is not making a statement of fact, he is not talking about a policy he is pontificating his opinion.

As for the rest of the council, well, Keating wants a T-shirt!  That will be good clickbait for his Mayoral Campaign website (once he announces his BIG secret)! As for the rest, the reaction was predictable. Council sat nodding politely, practicing their best “I’m listening” faces while probably drafting their next campaign slogans in their heads. Because what’s the use of listening if it is not a billion-dollar developer!

The Hashtag Heard Around Frisco

The people weren’t asking for magic. They weren’t asking for a monorail or a Disneyland Main Street redo. They were asking for action—basic, common-sense fixes, leadership, and accountability.  Instead, what they’ve gotten so far is a year of excuses, construction delays, and much of the time businesses have been non-accessible. 

#SAVEMAIN is more than a social media slogan—it’s a rallying cry. It’s the people saying: stop patting yourselves on the back for “economic development wins” when you can’t fix the most visible, most essential street in the city. If the Council won’t act now, when?

Frisco, the people have spoken. They showed up. They demanded better. Now the ball’s in Council’s court. They can either lead—or they can keep ignoring the obvious while the rest of us tweet #SAVEMAIN until our thumbs cramp.  Because here’s the truth: the citizens already told you the answer. You just must stop pretending not to hear it.

Residents Should Be Asking…

Why now?  For years, the councils have gone back and forth about the redevelopment of downtown Frisco.  Why not do this during the Covid shutdown so businesses did not suffer twice?

When this started in June 2024 – what was the expectation for the future?

The businesses who are struggling from this construction – who is knocking on their door to “Buy or Save” their business? 

What is a revitalized downtown without the heart of downtown – the businesses?

Stay Tuned for Part 2

Disclaimer: This blog includes satire, parody, and comic relief.  It contains summarized accounts created solely for humor and commentary.  Any resemblance to real events is either coincidental or intentionally satirical.  Reader discretion — and a sense of humor — are advised.

“Oaths, Secrets & Settlements: A Night of Swearing In and Swearing Off at Frisco City Hall”

Frisco Chronicles: What Lies Beneath … in the Agenda?

Every other week, like clockwork, the Frisco City Council releases an agenda packed with the usual suspects: zoning changes, budget adjustments, proclamations for pickleball appreciation month—nothing to see here, folks. Move along.

You ever hear that old saying, “The devil’s in the details?” Sometimes, here in Frisco, the devil doesn’t just visit the details—he rents a room in the city council agenda.  But this week is a little DIFFERENT!   Let’s Dive In!

First Up: Executive Session: The Vault

This is where transparency goes to die. Behind closed doors, council members discuss land deals, lawsuits, and personnel matters—away from public ears and cameras.  Yes, some of it needs to be private. But some of it? Let’s just say if the public heard the full audio, they’d be polishing pitchforks by sunrise.  So, what is happening during The Vault this week?  Agenda Item 2(C) is about Personal Matters, and it says they will “DELIBERATE THE APPOINTMENT OF MAYOR PRO-TEM, DEPUTY MAYOR PRO-TEM AND CITY COUNCIL COMMITTEES.”   

The actual vote will happen under the “Individual Items” and our vote is for Brian Livingston for Mayor Pro-Tem and we encourage everyone to email you council members today and tell them to vote for Livingston for Mayor Pro-Tem for the last year of his term.

Second: Individual Items – Special Events

We expect the council chambers to be packed with supporters of Burt Thakur and Jared Elad on Tuesday night as they will be sworn in.  There has been a buzz in the air since the election night of the runoff race.  Seat will be filled, cameras will be rolling, and the room will be electric with that rarest of municipal emotions: hope.

Because Tuesday is not just another city council meeting it is changing of the guard!  With right hands raised and left hands resting on the city charter, Burt Thakur and Jared Elad will be officially sworn in as the newest members of the Frisco City Council. 

Why is this important, because they were not appointed to the seat, they were elected by you!  By the small business owners tired of red tape. By the residents who want Frisco to thrive, not just survive.  And they came in not to blend, but to stand.

The room will be electric, and you will be able to feel the shift in the room.  Smiles from supporters. Side-eyes from the establishment. A few city staffers quietly clutching their blood pressure meds.  It will end with applause. Loud. Sustained.

Welcome to the table, Burt and Jared.  Frisco’s watching!

Next up, The Consent Agenda: Where Democracy Goes to Nap

We have said it before, and we will say it again, the most exciting thing most Frisco residents glance over is the “DETAILS” in the CONSENT AGENDA.  If you stop, squint, and scroll past the “Consent Agenda” (which is code for “let’s pass this all without discussion”), you’ll find the real story. Because what lies beneath those bland agenda titles are buried treasures—or more often, ticking time bombs. 

This is where the “Devil Is in the Details!”  Basically, the Consent Agenda is where they stash the stuff they want to hide. Think of it like the junk drawer of city government—contracts, appointments, expenditures, land swaps, and sometimes even lawsuits—all passed with a single vote and zero debate.

The Devil is in Item 24: It reads, Consider and act upon approval of the Settlement Agreement and Release between the City of Frisco, Texas and Lauren Safranek and authorizing the City Manager to sign the same and take all steps necessary to effectuate the Settlement Agreement and Release. (CMO/HH)

After our blog “City Halls Troubled Sea’s” everyone was quiet about the mysterious disappearance of the HR Director and several others in her department.  In fact we have had PIR’s in for over a month a now and they are delaying them and going to the Attorney General. According to item 24 in the consent agenda they will approve a settlement agreement and release between the City and Sassy Safranek.  We will file a PIR for that settlement agreement.   

Yes, this is the same Lauren Safranek who led the witch hunt against Former Fire Chief Mark Piland and continues to oversee the court case against Assistant Fire Chief Cameron Kraemer.  She has spent hundreds of thousands of taxpayer dollars on unnecessary investigations to cover up her flagrant forgeries and other mistakes!   

What we find interesting is that the city could have settled with Cameron Kraemer, who WON his PTSD Injury Claim by the TDI Workers Compensation Division in Dallas.  You can read more about in The Local Profile, but instead, Safranek and the city pushed forward, continuing to spend taxpayer dollars on a losing case.  Something in the Council Chambers smells like the crap in Exide. Why will the City settle with Lauren Safranek and not Former Asst. Fire Chief Cameron Kraemer?  Demand answers, Frisco!

Learn more about Lauren Safranek in a few of our old blogs:

Breaking News; Big Time Casino Payout

Day 12: Tangled Web of Lies

Day 10: Dog & Pony Show

Day 9: Case 64 Responses

Day 3: Case 64 & HR Malfeasance

2023: Sassy Safranek

Last Up for The Night, The Regular Agenda – aka The Cryptic Language 101

Usually, items here are often worded in such vague terms that only a decoder ring or a PhD in municipal bureaucracy could translate it!  Most of the time this section can be pretty boring but NOT TONIGHT! 

Item 36:  Consider and act upon appointments to City Council Committees. (CSO/KM)

Remember when Brian Livingston supported Mark Piland two years ago against Mayor Cheney – well he was removed from all the committees he served on and so were many of his supporters.  Why?  They didn’t play Cabal Ball.  In the past, you didn’t walk away from that, like nothing happened.  No, instead you were punished!  Well tonight Livingston and hopefully our new council members will take their rightful place on these committees again! 

It’s time to speak up and demand changes not with our council representatives but what happens deep down in the city on these committees.   It is time for us to make our voices heard!  There are more Cabal Busters than Cabal God Fathers.

What Can You Do?  Read the agenda. Seriously, someone must.  Ask questions. Email your council members. Show up. Be annoying.  Speak out at Citizens’ Input, have your message included in the record. Demand clarity. If an item sounds vague, ask why. If they dodge, follow the money. Watch for patterns. When the same developer keeps getting breaks or the same contractor keeps winning bids, take note.

Help us!  Share what you find. That’s what we’re here for. To shine a flashlight into the shadows and say, “Hey… what the hell is this?”  Frisco isn’t just growing—it’s morphing. And what gets decided in those meetings shapes the city we live in, the traffic we sit in, and the taxes we pay.

Lastly, tomorrow you can bet some Cabal Godfathers will be upset.  Maybe one will write another HAIKU on her page full of hidden meaning and endless blah, blah, blah.  The Cabal will all respond to it on queue for sure as they are supposed to do.  Don’t worry, we know they are butt hurt but we are moving forward with change while they wallow on yesterday. Most of all remember, the next time someone tells you the council meeting was boring, just smile and say: “Sure… until you read what lies beneath.”

The $3,000 Question: What’s the Price of Consistency?

It’s a new dawn
It’s a new day
It’s a new life for Frisco Taxpayers
Woo-woo-woo-woo-woo
And they’re feeling good

Today I was thinking, it is the start of a new beginning and soon two new city council members will join the Dias.  Burt Thakur and Jared Elad will be sworn into office at the July 1st City Council Meeting.  We hope their supporters come out and support them during the swearing in at the start of the meeting.

But what is happening before the meeting?  Well, apparently there is a City Council Work Session on June 26th.  They just posted the agenda and it appears under the Regular Agenda they are going to do a traditional welcome, agenda overview and set the theme for the session.  Then they are going to discuss a book called Great by Choice.  Lastly they will talk about the traits of successful teams. 

After that they will break into “Closed Session” where they will “have a deliberation, regarding commercial or financial information that the City has received from a business prospect or to deliberate the offer of a financial or other incentive to a business prospect.”   What could that mean?  We have no idea!

Then they will convene back into the “Regular Agenda” and finish with a Review of Councils 2025 Progress Goals, have a discussion regarding the FY2025-26 Initial Budget Considerations and closed with a “Ted Talk” regarding 5 Bold Steps to a Bright Future.   Interesting!  This is where we have questions.

Outgoing council members Tammy Meinershagen and Bill Woodard will be there as they still hold the seats for city council until July 1st. and then Burt Thakur and Jared Elad are sworn in.   Because of the runoff Thakur and Elad’s swearing falls after the meeting, but “THE BUDGET” is a big discussion that the new council members may have questions or input on.  Here is what we are interested in;

1. Did the city extend an invitation to the two newest council members to participate and learn at this work session like they have done in the past.

2. Will they host the meeting live on Frisco TV so residents can watch and learn and be more transparent for Frisco Residents?

3. What is the social event they are going to afterwords at Perry’s Steakhouse and is that on taxpayer dollars?

Now many may say, they are not sworn in yet so they can’t participate but exceptions have been made in the past.  In our article No Business Like Show Business we told you about how in March of 2022, our newly “APPOINTED” council woman Tammy Meinershagen went on the Frisco Chamber of Commerce Leadership Exchange Trip to Cary, North Carolina.  Why was that interesting to us at the time?  Well, Tammy Meinershagen had NOT YET BEEN SWORN IN as a council member yet. 

In that article, we asked the question of how Meinershagens’ trip was paid for.  Did she pay for it – remember she was not a SWORN IN council member or did TAXPAYERS pay for it?   Then we laid out the emails showing that on March 3, 2022, Mayor Jeff Cheney sent an email to Holly McCall, and said Tammy has expressed an interest in going on the LEX trip.  Cheney thinks it would be good for her to join to get a head start on her development and start building relationships.  He specifically notes, I know she will still be a council member elect as the time so not sure what hoops we need to jump through.  McCall, the Sr. Administrative Asst. to the Mayor & Council responds, “I’m sure it will be fine to pay for Tammy.  We’re just waiting on confirmation/advisement from the attorney’s office before proceeding.”

Then on March 7, 2022, in an email from Tammy Meinershagen to Tony Felker, President/CEO for the Frisco Chamber she states it looks like she will be able to join “representing the city council” so can you let me know what you need from me. 

Tony responded with an email asking Jeff Cheney what the best way for her is to register and then Jeff responds Holly McCall, the Sr. Administrative Assistant to the Mayor & Council, can book it. 

McCall responds again that she believes it will be fine to pay for her to go but she is waiting for the official city approval.  Fast forward to the April 19th, council meeting, Item #20 under the Consent Agenda (remember that is where they hide things) there is an action to consider and act upon approval of the attached reimbursement request presented to the Mayor and Council.   The memo reads that the $3000 request was the cost for Tammy Meinershagen to travel to Cary, North Carolina for the LEX trip hosted by the Frisco Chamber. It states she is a ‘CANDIDATE FOR CITY COUNCIL RUNNING UNOPPOSED.”    It then reads, Minershagen will begin her term in May, but members of the council believe the trip provided knowledge and experience that serves the public purpose of the city and was beneficial to the duties of a city council member. 

Guess what, THE COST WAS APPROVED!

At the time we wrote this article in October of 2023, we said we were alarmed that she would be going representing herself as a councilmember – when she had NOT YET BEEN SWORN IN and taken her OFFICIAL OATH.  We were adamant that running unopposed or not should not matter – what should matter is she was not sworn in to uphold her official duties as a city council woman.  We still believe that today!   However, what we think about the situation and what happened back in 2022/23, is irrelevant! The City of Frisco, The Chamber of Commerce and our City Council “SET A PRESCENDENT” that you do not have to be SWORN IN to present yourself as a council member and have the bills paid for by the city if you are appointed to your seat. 

Fast Forward to 2025

How does that change when two council members, who have officially been ELECTED, and are less than 7 days away from being sworn in, when it comes to them participating in the Summer Work session, in meetings that affect their upcoming term, etc.?  The session clearly says it is Councils Goals for the remaining time of 2025 and the future Budget for 2025-26!  I am guessing if you ask the two future elected council members what they think, they will agree with us!

That is the problem when you set a PRESCENDENT like they did in 2022 with Meinershagen, because now to be fair to the newly ELECTED COUNCIL MEMBERS – the city needs to invite them, allows them to participate, talk to leaders and city management, for the “experience it gives them, for educational reasons and benefits it presents them,” as it will help them grow in their council positions the same way they did for Meinershagen in 2022. 

Now, we wait and see – what happens?  Better get the city attorney on the phone and make allowances for the same concessions –

at least allowing them to attend s work session, doesn’t cost taxpayers $3000 this time!

City Hall’s Troubled Seas

HR-GONE: The Mysterious Disappearance of Frisco’s Human Resources Trio

It’s been unusually quiet over at City Hall lately. It’s the kind of quiet that screams “Something’s rotten in the records room.”  While most departments are humming along in their usual bureaucratic fog, the stench of an investigation is sweeping the building due to some major “Absences.” 

A few weeks ago, Lauren “Sassy” Safranek and Jacinta Shanks, top brass in Frisco’s Human Resources Department, vanished like a bowl of queso at a Friday Night tailgate. Gone. Poof. Not a peep.  Did they get lost on a ship stuck in troubled seas?  Maybe they went ice fishing and fell in the hole?  It’s like they just pulled a Houdini!

We reached out to some of our sources inside city hall.  When something like this happens, it does not take long for whispers and rumors to begin.  One whistleblower told us, “One minute they’re steering the ship, the next day they’re gone like a Margarita on Cinco de Mayo.”  Did they quit? Nope. Did they announce a vacation? Were they abducted by an alien spaceship sent by fed-up municipal employees?

I mean, it’s not the craziest theory on the table.  What we do know is this:  Multiple sources allege they’re on administrative leave—which in government-speak often translates to: “Something’s gone sideways, and we’re pretending we have it under control.”

Rumor Tornado: Allegations Aplenty

Cue the local rumor mill which is working overtime, spinning out allegations faster than a ceiling fan in an August heatwave. Allegations range from forged documents, toxic workplace culture, and racist comments.  And while we’d love to dismiss it all as wild conspiracy, here’s the truth: When that much smoke is circling, it usually ain’t from a scented candle.  For a city who claims to have pride in their professionalism and diversity, something like this is not just smoke, somewhere there is a fire!  Someone call the Fire Department!! (more about that in a sec)

If things weren’t already murky enough, we got word that Shamaria, another key player in HR, is also out. Administrative leave too? Vacation? Witness protection? We hope to tell you soon why people are just vanishing from the organization chart.  We are just giving the city the courtesy of a comment request before we move forward.  For now, they think no one’s talking. Not the city, not the employees, not even a cryptic passive-aggressive Nextdoor post.  However, that is simply not true!  They have more cracks and leaks than the Titanic.

At least when you email any of them you get back the “official” statement which is a robotic Out-of-Office reply that reads like it was written by ChatGPT on Ambien.  The silence is deafening. No answers. No updates. Not even a cryptic “thoughts and prayers” from City Hall.  So, what did we find?

HR Hotline Tellanovella

Case 61: Discrimination or Harassment!  It was filed on 4/25/23 and closed one month later on 5/23/23 and the person identified in the behavior was none other than Jacinta Shanks – HR Manager.  The report goes on to say that on April 10th while the Director was away, Jacinta pulled her staff into a meeting and yelled and screamed at them for two hours.  It reads “she was screaming that they were bad in their roles in HR, was name calling, cussing, screaming, etc.”  Not only could she be heard yelling through the department, but she could heard in the hallway too which the reporter said was abusive and unprofessional.   The end result? The case was closed and no evidence was found.

Case 62: Listed as “OTHER” was reported on 5/4/23 and closed on 5/23/23.  The hotline complaint is about the same “April 10th Issue” listed in Case 61 but this time the complaint is the initial report was closed out and never investigated by the HR Director, Laurn Safranek. 

Case 64: Falsification of Contracts, Reports or Records was reported on 5/29/23 and closed out 6/22/23.  We reported this in our Twelve Days of Christmas Blog back in 2023.  It was Day 3: Case 64 & HR Malfeasance and Day 9: Case 64 Responses.  You can just click the Case names, and it will take you directly to those blogs. We know for a fact his true and it is why Lauren Safranek used a fake investigation to go after the Former Fire Chief, to cover up her own fraud.  The complaint was closed out due to NO EVIDENCE FOUND! 

Meanwhile, Over in the Fire Department…

You’d hope that while HR has hit the skids, all the other departments would be cruising along smoothly, right?  Wrong.

Five employees have recently left the Frisco Fire Department.  We’re not talking about minor attrition here—we’re talking about experienced professionals pulling the ripcord. Some retired early, which means, “I’m out of here because this will never get better,” while others just walked out of the job.

Why? The unofficial rumor is due to the lack of true Fire Department leadership and lack of support by city management.  Tammy’s recent comments “caught on tape” sure didn’t help when they were called 300lb Bullies.  They have realized it is not going to get better without change on the Dias and new fresh minds sitting in the seats on the council. Maybe that is why the Frisco Firefighters Association and Frisco Police Officers Association has endorsed Burt Thakur and Jared Elad in the runoff.  One thing is clear for sure those that put their life on the line to save our lives and our property are sick of the city’s BS and jumping off the Titanic early while there is still a lifeboat to get them somewhere else. 

Damage Control in Public Works?

HR, then the Fire Department?  Surely, it’s a fluke – nothing to worry about, right?  Wrong.  Just a few weeks ago a lady spoke at citizens input about the “issues” in public works and how she was upset that a letter she sent it to recognize someone was never given to them.  Well turns out there is a flood in the Public Works Department too and it goes back several years.

Sometime in 2024, Lauren Safranek (HR – now allegedly out on administrative leave) hired an outside HR Consulting Company, called Kathy Shields Consulting, to investigate the “alleged complaints through the HR hotline of an inappropriate relationship.”   That’s right, the “ALLEGED” complaints involve Lover Boy, Kevin Grant, his alleged girlfriend, Loosey Goosey Gloria Martinez (who is married to someone else who works in the city).   

Sources from deep in city leadership told us NDA’s were required by everyone in Public Works.  The affair is alleged to have been happening for several years now, and the consultants couldn’t understand why people were bothered by it.  Well, when one who is loosey goosey starts to get promotions and special treatment you can see why it would upset those that work around her.

Piling High HR Allegations in Public Works 

Case 55: Time Abuse was reported on 1/3/23 and closed on 1/30/23.  The report reads that Office Manager, Gloria Martinez and Kevin Grant, Assistant Director for months would go off during work hours to donate plasma for extra money while still on the clock (meaning they were stealing taxpayer dollars and being paid for it).  The confidential reporters said they believed the stolen time was equal to $50,000 dollars.  Their report continued with all the CSR’s and other direct reports were aware of the happenings.  HR found no evidence and closed the case.

Case 57: Offensive and Inappropriate Communication was reported on 3/17/23 and closed on 5/8/23.  This report is about Marvin Redmond, a Supervisor and foul mouth in the office.  HR found no evidence and closed the case.

Case 58: Nepotism/Favoritism Inappropriate Workplace Relationship was reported on 3/20/23 and closed on 4/11/23.  The report says Kevin Grant, Assistant Director of Public Works and Gloria Martinez, Office Admin, are having an inappropriate relationship and disappear at different times of the day for extended periods.  It mentions Kevin has a DUI so he gets Gloria to drive him everywhere.  They openly flirt in the office making others uncomfortable and awkward.  The Director of Public Works, Gabe appears to do nothing and turns a blind eye.  HR found no evidence and closed the case. 

Case 59: Violation of Policy was reported on 3/20/23 and closed on 4/12/23.  The report states that Gabe Johnson, the Director of Public Works knows that Kevin Grant, Assistant Director of Public Works was convicted of a DUI which is an issue because driving a city vehicle is part of his job to check on employees and job sites.  The report notes others have been fired in the past for DUI’s but this time Gabe choses to look the other way.  HR found no evidence and closed the case. 

Interesting thing here, we did a simple search, and we found a DUI for a Kevin Grant – could it be the same Kevin Grant that works at the City of Frisco driving city vehicles?   

Case 84/85/86/87/88: Multiple Reports about Public Works and the HR Cover up also reported to the hotline in 2024/25.  The first starts with a 3-page complaint about Gloria Martinez, the Strategic Services Manager in Public Works (new title), related to her behavior and ongoing love affair with her boss.  The case was closed when NO EVIDENCE WAS FOUND!

We could keep going, but we don’t want to sound like a broken record.  Sources from deep in city leadership told us NDA’s were required by everyone in Public Works during the investigation. The consultants couldn’t understand why people were bothered by it.  Our guess, when one who is loosey goosey starts to get promotions and special treatment, you can see why it would upset those who work around her.

What we find interesting is each time they are closed due to no evidence found.  One report, I could see its just petty employee behavior but when you have multiple reports in multiple departments and they are always investigated by the same HR folk (who are even named in the complaint) something tells me – there is some rotting shit in Denmark.

Lets Talk About Leadership Or Lack Thereof

Enter Wes Pierson, Frisco’s relatively new City Manager.  According to the Tammy tapes, she just finished his “yearly review.”  Don’t worry, we are filing a PIR for that blow pop sucker! 

To hear some folks inside City Hall tell it, Wes didn’t just walk in with a chip on his shoulder—he brought the whole bag of chips on this back.  There’s a growing sentiment that his arrogant, top-down leadership style is rubbing people the wrong way, all the way down to those “entry level employees.”  Micromanaging? Check. Intimidating culture? Double check. Open-door policy? Not unless you’re bringing praise, apparently.

And here’s the kicker: this isn’t Wes’s first rodeo when it comes to morale problems.

Sources from his previous job in Addison say the same script played out there. Multiple departures. Low morale. Leadership complaints. Sound familiar? Because it should. History doesn’t repeat, but it sure rhymes.

Walking on Eggshells

Maybe it’s time we stopped asking what happened and started asking who’s driving the bus at the city.  Insiders describe the current vibe inside City Hall as “walking on eggshells.” But in the absence of information, people fill in the blanks themselves—and right now, that blank is filled with rumors, stress, and enough anxiety to power every Keurig in the building.  However our City Council Members want you to believe everything is just dandy – and the truth is the cancer is all over the city including our City Council.

Final Thoughts

To the City of Frisco: This isn’t Mean Girls. We get that HR matters can be sensitive and complex. But people deserve a straight answer—or at the very least, an acknowledgment that something is amiss. And to Mr. Pierson: you were brought in to lead, not reign. Arrogance isn’t management. Intimidation isn’t accountability. And silence isn’t transparency.

The people who make this city run—from dispatchers to developers—deserve better than this circus. We’ve got talent walking out the door, departments on edge, and a leadership team that thinks “no comment” is good enough.  Then to top off the Sunday, we have city council members getting caught on tape showing their authentic self in a safe space, acting no better than some of the city “employees” she thumbs her nose up at, who work for our city. Too bad we can’t file an HR Complaint with the hotline about Tammy.

If you read this and don’t think we need a change in our city, you are simply delusional! If you want to try and discredit us because we are anonymous – go ahead. Companies and cities cannot operate this way.

Years of HR HOTLINE COMPLAINTS, which name HR as part of the problem investigated by none other than HR. Simple No Evidence Found! Years of complaints about issues in Public Works, but simply no evidence found! More reports about other departments from PD, Facilities / Maintenance, and Professional Services, simple, no evidence found!

A city’s HR Team doesn’t go POOF IN THE NIGHT, unless there is a serious issue! If you want to believe our Fire Department is a group of bullies, we can’t change your mind. The fact is that a fire department does not lose tenure like our department has in one year unless there is a reason for it. If you want to believe that our Public Works department has no issues after 15+ complaints have been reported for the same thing by different people, then we can’t change your mind. How many cities have to hire this many outside consultants or investigators to look at an issue and still find no evidence? What you should care about is that it is your tax dollars paying for it.

For years, the city has operated with the mentality to protect the ones they like and cut the ones that could or will “uncover the problem”. Hence, our former Fire Chief and several other employees across other city departments. If you want to blame the wrong people and keep denying there is a problem, better yet, that there is a cancer in the city that starts at the top, then you are blind and stupid.  The problem starts with our city council leaders and trickles down through the city. I would love for someone to explain to me how one city has so many problems! Don’t believe us, fine! We can’t make you see what you choose to close your eyes to. Just continue to be sheep!

City of Frisco Motto: Keep the cancer, eat the innocent!

Mental Health Check

In April of 2021 you would have thought an El Paso dust storm full of tumbleweeds came through Frisco and upset the equilibrium of our city.  As we discussed in our earlier blogs Where There Is Smoke PT 1 and There is Fire PT 2, there has been a long standing point of contention between the Frisco Firefighters Association and the city in regards to workers compensation. 

In 2021 the city opposed House Bill 2242 brought forward by Jared Patterson, Texas State House Rep for Frisco.  In 2023 the FFA and Patterson brought HB 471, and they have been working extremely hard to get it or similar legislation passed in Austin that would protect first responders across Texas.  The fight for more protection by the FFA and Jared Paterson has continued into our 2025 Texas Legislative Session.

Even though we knew about the El Paso dust storm, my wife and I were still shocked on May 16, 2023, after tuning into the city council meeting online, like we have done every other Tuesday for years. Mayor Cheney presented a proclamation to Denton County MGMR, for all the work they do each day relating to mental health.  Mental Health Awareness Month aims to increase awareness about the vital role mental health plays in our overall health and well-being and provide resources and information to support individuals and communities in need of mental health support.  

At that same meeting, during Citizen Input (23:00 minute mark), Frisco Firefighters Association President, Matt Sapp, along with Retired Frisco Fire Chief Mark Piland, and Assistant Fire Chief Cameron Kraemer to address the termination of Kraemer, a 27-year Veteran of the Frisco Fire Department. 

What?  After 27-years serving our city and its residents without hesitation, Kraemer was terminated BY EMAIL while on medical leave and under medical supervision for PTSD which we go into more detail about in our blog Backdraft which we really encourage you to read.   

By the end of the meeting, I wanted to scream like Alanis Morrissette…

Isn’t it ironic?
Don’t you think?
A little too ironic

Where are we two years later? It is Mental Health Awareness Month again, and the second anniversary of Kraemer’s termination BY EMAIL while on medical leave.  The fight is not over, not even close!  It’s time to peel back the curtain on a firehouse-sized problem simmering here in Frisco? Buckle up, this one’s got smoke, politics, and no small dose of Texas-sized irony.

Smoke, Stigma & Silenced: Mark Piland

Since then, Retired Fire Chief Mark Piland has had his name wrongfully smeared and his 40-year stellar career in public service wrongfully attacked by City of Frisco leaders for speaking out on behalf of Kraemer and the Frisco Firefighters Association when he attempted to run for Frisco City Council.

The Legislative Lifeline

When your city will not support you, what do you do?  The Frisco Firefighters Association has continued the fight and has been in Austin off and on the last several weeks with local State Rep Jared Patterson to fight for more protection for public safety employees in the State of Texas.   Just today, HB331 officially headed to the Governor’s desk to be signed into law!  The bill marks the final piece of legislation language from last session’s HB471 that our Frisco Firefighters have been advocating for the past three legislative sessions.

A Firefighters Fight: Cameron Kraemer

And Cameron Kraemer, where is he? Kraemer, while still under medical supervision, started the fight of his life against our very own City of Frisco.  After a hearing on September 21, 2023, before the Texas Department of Insurance, the DMN reports that the administrative law judge hearing the case ORDERED THE CITY OF FRISCO, which is self-insured, to pay Kraemer benefits and any accrued but unpaid income benefits in a lump sum with interest as provided by law.  According to John Riddle, president of the Texas State Association of Fire Fighters, Kraemer’s case is being watched throughout Texas, and it is important to the state’s 18,000 firefighters in 195 communities.  Riddle said in the DMN, “For now, Frisco is among the most aggressive cities in fighting its injured employees at City Hall and the Legislature — and because of that, employees like Cameron Kraemer pay a high price.”

The battle continued as Kraemer took his case before the DOJ for them to determine if he was able to sue the city for wrongful termination which we wrote about in our blog Big Time Casino Payout. The DOJ ruled Kraemer could move forward with a lawsuit so in August 2024 Cameron Kraemer filed a lawsuit for wrongful termination against the City of Frisco in Collin County.  Based on the research we have done, Kraemer is going to win, and we think he will win big!  You can learn more in our December 2024 blog Kraemer vs City of Frisco that we wrote which lays out the details. 

Final Thoughts from the Hillside Winery Whistleblower

Ask yourself why.  Why is the city spending hundreds of thousands on a private law firm to fight so hard and drag this out for so long, when clearly, they are in the wrong?  Why is the city spending tax dollars fighting our public safety employees instead of protecting them and just doing the right thing?   What will this cost us, the taxpayers, when he wins? Our guess…. MILLIONS! But that is not all. We are hearing rumors of other lawsuits that have been or will be filed by former employees of the FD against the City of Frisco.  We are digging into that now! 

They had all the time in the world to prance around asking us to vote to change the use of EDC funds for a Frisco Center For The Arts but they cannot simply make things right with the firefighters. Instead, we have Councilwoman Meinershagen calling them 300lb bullies and complaining that they are fighting for protections that directly affect their life. We have Bicycle Bill Woodard, who wants you to believe the firefighters are lazy (his words during the May 2024 election), and they want to bankrupt the city.  You can’t get a paycheck from a bankrupt city, so why would they want to do that?   Cheney and Keating want you to believe that our RETIRED Fire Chief was fired after a stellar career with the city and 10 years of perfect performance reviews.  Not to mention, in our PIR requests and federal FOIA’s, we found his entire 40-year career was stellar with not one deficient performance review.  Lastly, no one is paying attention to the fact that in the last 6 to 8 months, several (rumor is 6 to 8) of our firefighters are saying Hasta La Vista Baby either via retirement or quitting their job.  They are going to work for other organizations and cities where they are valued.    

Just hope and pray your house does not catch fire because we were already short staffed and now it is getting worse!  The city loyalists just turn a blind eye as always, and function as if nothing if wrong.  They want you to believe we have nothing to be worried about, but as a taxpayer you can bet, I am worried!  Big Time Payouts, the loss of experienced firefighters from our roster puts citizens and businesses in jeopardy.

Reference Articles:

DMN: Frisco changes workers’ comp policy for first responders            June  1, 2024

DMN: Frisco Firefighter fired while on medical leave wins workers’ comp case     10/12/23