Frisco Chronicles filed numerous PIRs related to the Utility Billing Department today. A full copy of the requests can be found at the bottom of this blog. The reason for filing these PIRs, is because over the last year we have had several anonymous tips of alleged allegations or infractions. Due to the accusations, Frisco Chronicles is requesting more details.
The department is run April Spann – Revenue Collections Manager, and according to OpenGovPay her annual salary in 2024 was $139,363. We also heard that Angela Dowd or Dowell from HR recently moved over to the department even though she has no experience and is paid exceptionally well also.
Allegation #1: Millions of Gallons of Water are “NOT ACCOUNTED FOR”
If this is true, how would the city bill for that water? Who would they bill? Is this the real reason in 2025 the City of Frisco recommended raising our water / sewer rates? Was this an attempt to bill or make up for the lost revenue in millions of gallons of water? Is this why there was a panic and opposition to any upgrades to the Utility Billing system?
In September of 2025, city staff recommended a 9% increase to water rates and a 15% increase to sewer rates to cover increased operational costs. Fees for environmental services such as recycling will increase by $1 for residents and 5% for businesses. Storm water rates are also set to increase by 20% which became effective January 1, 2026.
Why the Increase? Brett Petersen (budget strategic planning manager) explained that the North Texas Municipal Water District’s capital needs and regional debt service are driving a portion of the increases. Staff cited proposed FY26 utility adjustments are necessary to support planned expansions at the Panther Creek and Stewart Creek wastewater treatment plants and new transmission costs. He also noted the proposed addition of 7.5 full-time equivalents (FTE) to the utility fund and about $590,000 in new and replacement capital.
Allegation #2: Recently an “INVESTIGATION” was done into the staff leadership of that department.
Allegedly the entire staff within the department was interviewed for the investigation. Accusations include management not knowing how to run the department, being a bully, and possibly being racist towards staff and customers. Allegedly the department has very high turnover because the manager drives employees away. There is also a preference for only hiring black employees over hiring the most qualified candidate. Other allegations include when customers asked for a payment plan or were at risk of being cut off, she would overturn judgements for black customers only. Finally, there is a lack of experience, items not being recorded or accounted for, and no training for employees.
The Result: Allegedly after the investigation was closed the Billing Supervisor and Assistant Revenue Manager were fired. At that time, Angela Dowd or Dowell from Human Resources, who has no experience, was transferred over to the Utility Department to be the Assistant Manager in Revenue Collections even though she had zero experience or qualifications. Why? Allegedly it was to protect her from being fired in HR.
Same Story, Different Department
The highest salary for a city employee in 2025 was $469,030. The average salary for city employees in 2025 was $72,002, which is 4% lower than the USA average but 28% higher than the Texas state average. The median salary for city employees in 2025 was $66,551, which is 28.2% higher than the Texas state median.
That means the salary range for city employees typically falls between $20,481 and $113,856. The top 10% of highest-earning employees have salaries ranging from $143,765 to $469,030. Those are some good salaries, and most employees don’t leave a high paying job without reason. In this economy, it is not easy to find jobs with some of those salary ranges.
We have reported issues in several departments across the city in the last few years including the Fire Department, Human Resources, Public Works and now Utilities. Why do similar accusations keep coming up repeatedly just in different departments? If you have a problem with one person, chances are it’s them (not you). If you have a problem with several people, all the time then you need to stop and look in the mirror because the problem is most likely you!
The City of Frisco has the same problems (just a little different in nature) in each department. Problems from bad leadership, preferential treatment, retaliation, intimidation, racism, and sexual affairs. How many investigations has this city done in the last 5 years into city departments. It seems to me quite a few and that can only mean there is a lack of leadership and management across the city. All of this, and it does not even include the alleged issue into the Meter Change Out Program. Where will it end? We will report back whatever we learn from the recently filed PIRs. However, we expect the city will try to delay and send the request to the Attorney General just like they did with the Employee Health Clinic. Transparency at its best!
Get Out & Vote
We are about to elect a New Mayor, and two new city council members. This is important because we need really people in this city who will hire a city manager who can take care of these issues and create a work environment our employees deserve. Pay attention to these candidates running for office and do your research! It is vital to our city employees and residents that change happens.
Disclaimer: This blog includes satire, parody, and comic relief. It contains summarized accounts created solely for humor and commentary. Any resemblance to real events is either coincidental or intentionally satirical. Reader discretion — and a sense of humor — are advised.
Copy of Frisco PIR’s Filed April 4, 2026
Pursuant to the Texas Public Information Act, I am requesting access to and/or copies of the following records related to the Utility Billing Department and Revenue Collections Division: Internal Investigations Any and all records, reports, findings, summaries, or communications related to investigations conducted within the Utility Billing / Revenue Collections Division within the past 3 years. This includes complaints, interview notes, conclusions, and any disciplinary recommendations or actions taken. Personnel Actions Records reflecting terminations, resignations, retirements, or reassignments of employees within the Utility Billing / Revenue Collections Division during the past 3 years, including but not limited to supervisors and management-level staff. Documents explaining the reasons for such personnel actions, where available. Organizational Structure & Hiring Current and past organizational charts for the Utility Billing / Revenue Collections Division. Job descriptions, qualifications, and hiring criteria for management positions within the division. Records related to recent hiring decisions for supervisory or management roles (last 5 years). Customer Account Policies & Enforcement Policies and procedures governing utility disconnections, payment plans, and account adjustments. Any internal audits, reviews, or reports evaluating how these policies are applied. Aggregate data (no personal identifiers needed) showing approval/denial rates for payment plans or disconnection decisions over the past 3 years. Employee Complaints / Workplace Environment Records of formal employee complaints, grievances, or HR reports related to workplace conduct, management practices, or department leadership within the Utility Billing / Revenue Collections Division. Any employee climate surveys or internal assessments conducted in the past 3 years. Communications Emails or internal communications among department leadership, HR, and executive staff referencing: Department performance Employee concerns Investigations or complaints (Limit to the past 3 years to reduce scope if needed.)
Alright, grab your popcorn —this one has all the makings of a classic Frisco Chronicles feature: money, media, and that familiar scent of roses wafting through the pages of the Dallas Morning News.
All Good in the Frisco Hood: Brought to You by… Medium Giant?
By now, longtime Frisco residents have noticed a curious phenomenon. Whenever the Dallas Morning News (DMN) writes about Frisco, the city sparkles. Streets are shinier. Leadership is visionary. Problems? What problems? If Frisco had potholes, DMN would probably call them “community engagement craters designed to slow traffic and save lives.”
Which raises the obvious question: why does Frisco always smell like roses in the DMN? Not weeds. Not smoke. Roses.
For years, residents have speculated. Maybe DMN is afraid of being cut off from exclusives. Maybe access journalism is alive and well. Or maybe—just maybe—it’s about the oldest motivator in local government and media alike: Money.
Enter Stage Left: Medium Giant
Here’s where things get interesting. A sharp-eyed reader recently connected a few dots that deserve a closer look. The Frisco Economic Development Corporation (FEDC) has entered into several contracts over the years with a company called Medium Giant.
Whose Medium Giant, you ask?
They’re an “integrated creative marketing agency.” Which is marketing-speak for we make things look good. Even better? Medium Giant just happens to be the sister company of the Dallas Morning News.
Cue the dramatic music. So now the question isn’t why DMN never seems to publish critical reporting on Frisco or its leadership. The question becomes: would they dare?
Follow the Money (Because It Always Tells a Story)
When we reviewed city check registers, we noticed multiple payments over the years made to Medium Giant. Not chump change. Not lunch money. Not “oops, forgot to expense that Uber.”
The total? $2,105,631.76
That’s over two million dollars paid by Frisco entities to a company tied directly to the same organization responsible for shaping Frisco’s public narrative in one of North Texas’ largest newspapers.
Now, we’re not saying this proves corruption. We’re not saying there’s a secret smoky backroom with editors and city staff clinking champagne glasses. We’re not even saying there’s an explicit quid pro quo.
What we are saying is this: If you were the DMN, would you risk torching a relationship connected—directly or indirectly—to a $2 million revenue stream by publishing hard-hitting, unvarnished reporting about Frisco’s leadership, finances, or controversies?
Hit Pieces for Some, Rose Petals for Others
What makes this dynamic even more eyebrow-raising is DMN’s recent track record. The paper has shown it’s perfectly willing to publish aggressive, sometimes glowing-less-than-rose-scented coverage of candidates who fall outside the Frisco inner circle.
Just ask: Jennifer White, Mark Piland, John Redmond
Funny how the gloves come off for political outsiders, but stay neatly folded when it comes to City Hall, current council members, and current city leadership.
Journalism, Marketing, or a Blurred Line?
Let’s be clear: Medium Giant being a marketing firm isn’t inherently wrong. Cities hire marketing agencies all the time. But when the marketing arm and the newsroom live under the same corporate roof, the public has every right to question whether the coverage they’re reading is journalism… or brand management.
Because from where residents sit, the pattern looks less like watchdog reporting and more like: “Frisco: Presented by Medium Giant, distributed by DMN.”
Final Thought
Transparency isn’t just about open records and posted agendas. It’s also about who controls the narrative—and who’s being paid behind the scenes while that narrative is shaped.
Two million dollars isn’t small change. It’s not accidental. And it certainly isn’t irrelevant.
So the next time you read a glowing DMN article telling you everything in Frisco is just peachy, ask yourself: Is this news… or is this advertising with better grammar?
Disclaimer: This blog includes satire, parody, and comic relief. It contains summarized accounts created solely for humor and commentary. Any resemblance to real events is either coincidental or intentionally satirical. Reader discretion — and a sense of humor — are advised.
Frisco Chronicles has received multiple complaints from residents of Meadow Hill Estates after an email landed in what appears to be every single email inbox in the community. The message, sent from a Gmail account — StopMillerAutomotive@gmail.com — urged residents to vote in the Frisco Special Election for Ann Anderson.
The writer of the email openly states “I spoke to this candidate about our issue” which is problematic since he never gave the other candidate a chance to share their view on the community’s issue. Based on one conversation with only one candidate you then send an email to your entire community telling them how to VOTE? Did the writer of this email do any research into other projects where citizens objected to something nearby their home and if Ann Anderson supported it.
For example, Universal Kids! Ann Anderson spoke on 2/7/2023 in FAVOR of Universal Studios. She ignored the numerous residents who lived in Cobb Hill and throughout Frisco, that came out and said they did not want a theme park that close to their community because of the noise, traffic and potential crime it could bring. Ask residents today if it has affected their home values in that community and how many Airbnb’s now exist there. She said at the forum the other day we need to be mindful of where we place projects near communities and used the hospital power plant as an example, yet she was in Favor of Universal Kids which is going to have roller coasters looking into people’s backyard! Her words and actions – DON’T MATCH!
That raised an obvious question residents can’t shake: How does a random Gmail account suddenly have the private email addresses of an entire neighborhood?
Not a Guessing Game — It’s a Privacy Issue
Residents aren’t speculating for sport. They’re concerned because there are only a few realistic ways someone could obtain a complete HOA email list:
Through HOA records
Through property management systems
Through board-level access to resident data
Those email addresses are not public information. They are collected for official HOA business, not political campaigning.
From the complaints we received, many residents believe the sender may be a current HOA board member or someone with inside access to HOA records.
The Meadow Hills Estates Facebook Page Raises More Questions
Adding fuel to the fire, residents pointed us to the Meadow Hill Estates Facebook page, which states it is “run by volunteers.” That page has posted about Miller Automotive on December 10, 2025 and several other times throughout the past year.
The overlap between the campaign email content and the Facebook posts has residents asking whether the same individual — or group — is behind both. And if so, how much access do they really have?
HOA Data Is Not Personal Property
Here’s the part that matters most. If a board member obtained residents’ email addresses solely because of their position, those addresses are HOA property, not personal contacts. Using them for anything outside official HOA business — especially electioneering — is widely considered improper and, in many cases, explicitly prohibited.
HOA board members have a fiduciary duty to act in the best interest of the association — not personal political agendas. Using confidential resident data to influence a city election crosses a line that residents say should never be blurry.
Texas Attorney General Complaint Incoming
According to one Meadow Hill Estates resident, a formal complaint is being filed with the Texas Attorney General regarding the use of private HOA data for political purposes. That makes this more than neighborhood drama — it’s a legal and ethical issue.
We Reached Out to 4Sight Property Management
Frisco Chronicles contacted 4Sight Property Management, which oversees Meadow Hill Estates, asking the following: Did your company approve or authorize this email? Do you have rules or policies governing how HOA board members may use resident contact information? What safeguards exist to prevent misuse of confidential HOA data? We are currently awaiting their response and will update readers when one is received.
The Bigger Question
This isn’t about whether someone supports Ann Anderson or opposes Miller Automotive. It’s about trust. Residents trusted their HOA to safeguard their personal information — not turn it into a campaign mailing list. We hope Ann Anderson herself did not know about this email because if she did that it could be problematic also.
Until someone explains who hit “send” and how they had the power to do it, Meadow Hill Estates residents are left wondering whether their HOA is protecting them… or politicking with their privacy.
Stay tuned. Frisco Chronicles will follow this story wherever it leads.
Disclaimer: This blog includes satire, parody, and comic relief. It contains summarized accounts created solely for humor and commentary. Any resemblance to real events is either coincidental or intentionally satirical. Reader discretion — and a sense of humor — are advised.
Frisco Chronicles: What Lies Beneath … in the Agenda?
Every other week, like clockwork, the Frisco City Council releases an agenda packed with the usual suspects: zoning changes, budget adjustments, proclamations for pickleball appreciation month—nothing to see here, folks. Move along.
You ever hear that old saying, “The devil’s in the details?” Sometimes, here in Frisco, the devil doesn’t just visit the details—he rents a room in the city council agenda. But this week is a little DIFFERENT! Let’s Dive In!
First Up: Executive Session: The Vault
This is where transparency goes to die. Behind closed doors, council members discuss land deals, lawsuits, and personnel matters—away from public ears and cameras. Yes, some of it needs to be private. But some of it? Let’s just say if the public heard the full audio, they’d be polishing pitchforks by sunrise. So, what is happening during The Vault this week? Agenda Item 2(C) is about Personal Matters, and it says they will “DELIBERATE THE APPOINTMENT OF MAYOR PRO-TEM, DEPUTY MAYOR PRO-TEM AND CITY COUNCIL COMMITTEES.”
The actual vote will happen under the “Individual Items” and our vote is for Brian Livingston for Mayor Pro-Tem and we encourage everyone to email you council members today and tell them to vote for Livingston for Mayor Pro-Tem for the last year of his term.
Second: Individual Items – Special Events
We expect the council chambers to be packed with supporters of Burt Thakur and Jared Elad on Tuesday night as they will be sworn in. There has been a buzz in the air since the election night of the runoff race. Seat will be filled, cameras will be rolling, and the room will be electric with that rarest of municipal emotions: hope.
Because Tuesday is not just another city council meeting it is changing of the guard! With right hands raised and left hands resting on the city charter, Burt Thakur and Jared Elad will be officially sworn in as the newest members of the Frisco City Council.
Why is this important, because they were not appointed to the seat, they were elected by you! By the small business owners tired of red tape. By the residents who want Frisco to thrive, not just survive. And they came in not to blend, but to stand.
The room will be electric, and you will be able to feel the shift in the room. Smiles from supporters. Side-eyes from the establishment. A few city staffers quietly clutching their blood pressure meds. It will end with applause. Loud. Sustained.
Welcome to the table, Burt and Jared. Frisco’s watching!
Next up, The Consent Agenda: Where Democracy Goes to Nap
We have said it before, and we will say it again, the most exciting thing most Frisco residents glance over is the “DETAILS” in the CONSENT AGENDA. If you stop, squint, and scroll past the “Consent Agenda” (which is code for “let’s pass this all without discussion”), you’ll find the real story. Because what lies beneath those bland agenda titles are buried treasures—or more often, ticking time bombs.
This is where the “Devil Is in the Details!” Basically, the Consent Agenda is where they stash the stuff they want to hide. Think of it like the junk drawer of city government—contracts, appointments, expenditures, land swaps, and sometimes even lawsuits—all passed with a single vote and zero debate.
After our blog “City Halls Troubled Sea’s” everyone was quiet about the mysterious disappearance of the HR Director and several others in her department. In fact we have had PIR’s in for over a month a now and they are delaying them and going to the Attorney General. According to item 24 in the consent agenda they will approve a settlement agreement and release between the City and Sassy Safranek. We will file a PIR for that settlement agreement.
Yes, this is the same Lauren Safranek who led the witch hunt against Former Fire Chief Mark Piland and continues to oversee the court case against Assistant Fire Chief Cameron Kraemer. She has spent hundreds of thousands of taxpayer dollars on unnecessary investigations to cover up her flagrant forgeries and other mistakes!
What we find interesting is that the city could have settled with Cameron Kraemer, who WON his PTSD Injury Claim by the TDI Workers Compensation Division in Dallas. You can read more about in The Local Profile, but instead, Safranek and the city pushed forward, continuing to spend taxpayer dollars on a losing case. Something in the Council Chambers smells like the crap in Exide. Why will the City settle with Lauren Safranek and not Former Asst. Fire Chief Cameron Kraemer? Demand answers, Frisco!
Learn more about Lauren Safranek in a few of our old blogs:
Last Up for The Night, The Regular Agenda – aka The Cryptic Language 101
Usually, items here are often worded in such vague terms that only a decoder ring or a PhD in municipal bureaucracy could translate it! Most of the time this section can be pretty boring but NOT TONIGHT!
Remember when Brian Livingston supported Mark Piland two years ago against Mayor Cheney – well he was removed from all the committees he served on and so were many of his supporters. Why? They didn’t play Cabal Ball. In the past, you didn’t walk away from that, like nothing happened. No, instead you were punished! Well tonight Livingston and hopefully our new council members will take their rightful place on these committees again!
It’s time to speak up and demand changes not with our council representatives but what happens deep down in the city on these committees. It is time for us to make our voices heard! There are more Cabal Busters than Cabal God Fathers.
What Can You Do? Read the agenda. Seriously, someone must. Ask questions. Email your council members. Show up. Be annoying. Speak out at Citizens’ Input, have your message included in the record. Demand clarity. If an item sounds vague, ask why. If they dodge, follow the money. Watch for patterns. When the same developer keeps getting breaks or the same contractor keeps winning bids, take note.
Help us! Share what you find. That’s what we’re here for. To shine a flashlight into the shadows and say, “Hey… what the hell is this?” Frisco isn’t just growing—it’s morphing. And what gets decided in those meetings shapes the city we live in, the traffic we sit in, and the taxes we pay.
Lastly, tomorrow you can bet some Cabal Godfathers will be upset. Maybe one will write another HAIKU on her page full of hidden meaning and endless blah, blah, blah. The Cabal will all respond to it on queue for sure as they are supposed to do. Don’t worry, we know they are butt hurt but we are moving forward with change while they wallow on yesterday. Most of all remember, the next time someone tells you the council meeting was boring, just smile and say: “Sure… until you read what lies beneath.”
It’s a new dawn It’s a new day It’s a new life for Frisco Taxpayers Woo-woo-woo-woo-woo And they’re feeling good
Today I was thinking, it is the start of a new beginning and soon two new city council members will join the Dias. Burt Thakur and Jared Elad will be sworn into office at the July 1st City Council Meeting. We hope their supporters come out and support them during the swearing in at the start of the meeting.
But what is happening before the meeting? Well, apparently there is a City Council Work Session on June 26th. They just posted the agenda and it appears under the Regular Agenda they are going to do a traditional welcome, agenda overview and set the theme for the session. Then they are going to discuss a book called Great by Choice. Lastly they will talk about the traits of successful teams.
Then they will convene back into the “Regular Agenda” and finish with a Review of Councils 2025 Progress Goals, have a discussion regarding the FY2025-26 Initial Budget Considerations and closed with a “Ted Talk” regarding 5 Bold Steps to a Bright Future. Interesting! This is where we have questions.
Outgoing council members Tammy Meinershagen and Bill Woodard will be there as they still hold the seats for city council until July 1st. and then Burt Thakur and Jared Elad are sworn in. Because of the runoff Thakur and Elad’s swearing falls after the meeting, but “THE BUDGET” is a big discussion that the new council members may have questions or input on. Here is what we are interested in;
1. Did the city extend an invitation to the two newest council members to participate and learn at this work session like they have done in the past.
2. Will they host the meeting live on Frisco TV so residents can watch and learn and be more transparent for Frisco Residents?
3. What is the social event they are going to afterwords at Perry’s Steakhouse and is that on taxpayer dollars?
Now many may say, they are not sworn in yet so they can’t participate but exceptions have been made in the past. In our article No Business Like Show Business we told you about how in March of 2022, our newly “APPOINTED” council woman Tammy Meinershagen went on the Frisco Chamber of Commerce Leadership Exchange Trip to Cary, North Carolina. Why was that interesting to us at the time? Well, Tammy Meinershagen had NOT YET BEEN SWORN IN as a council member yet.
In that article, we asked the question of how Meinershagens’ trip was paid for. Did she pay for it – remember she was not a SWORN IN council member or did TAXPAYERS pay for it? Then we laid out the emails showing that on March 3, 2022, Mayor Jeff Cheney sent an email to Holly McCall, and said Tammy has expressed an interest in going on the LEX trip. Cheney thinks it would be good for her to join to get a head start on her development and start building relationships. He specifically notes, I know she will still be a council member elect as the time so not sure what hoops we need to jump through. McCall, the Sr. Administrative Asst. to the Mayor & Council responds, “I’m sure it will be fine to pay for Tammy. We’re just waiting on confirmation/advisement from the attorney’s office before proceeding.”
Then on March 7, 2022, in an email from Tammy Meinershagen to Tony Felker, President/CEO for the Frisco Chamber she states it looks like she will be able to join “representing the city council” so can you let me know what you need from me.
Tony responded with an email asking Jeff Cheney what the best way for her is to register and then Jeff responds Holly McCall, the Sr. Administrative Assistant to the Mayor & Council, can book it.
McCall responds again that she believes it will be fine to pay for her to go but she is waiting for the official city approval. Fast forward to the April 19th, council meeting, Item #20 under the Consent Agenda (remember that is where they hide things) there is an action to consider and act upon approval of the attached reimbursement request presented to the Mayor and Council. The memo reads that the $3000 request was the cost for Tammy Meinershagen to travel to Cary, North Carolina for the LEX trip hosted by the Frisco Chamber. It states she is a ‘CANDIDATE FOR CITY COUNCIL RUNNING UNOPPOSED.” It then reads, Minershagen will begin her term in May, but members of the council believe the trip provided knowledge and experience that serves the public purpose of the city and was beneficial to the duties of a city council member.
Guess what, THE COST WAS APPROVED!
At the time we wrote this article in October of 2023, we said we were alarmed that she would be going representing herself as a councilmember – when she had NOT YET BEEN SWORN IN and taken her OFFICIAL OATH. We were adamant that running unopposed or not should not matter – what should matter is she was not sworn in to uphold her official duties as a city council woman. We still believe that today! However, what we think about the situation and what happened back in 2022/23, is irrelevant! The City of Frisco, The Chamber of Commerce and our City Council “SET A PRESCENDENT” that you do not have to be SWORN IN to present yourself as a council member and have the bills paid for by the city if you are appointed to your seat.
Fast Forward to 2025
How does that change when two council members, who have officially been ELECTED, and are less than 7 days away from being sworn in, when it comes to them participating in the Summer Work session, in meetings that affect their upcoming term, etc.? The session clearly says it is Councils Goals for the remaining time of 2025 and the future Budget for 2025-26! I am guessing if you ask the two future elected council members what they think, they will agree with us!
That is the problem when you set a PRESCENDENT like they did in 2022 with Meinershagen, because now to be fair to the newly ELECTED COUNCIL MEMBERS – the city needs to invite them, allows them to participate, talk to leaders and city management, for the “experience it gives them, for educational reasons and benefits it presents them,” as it will help them grow in their council positions the same way they did for Meinershagen in 2022.
Now, we wait and see – what happens? Better get the city attorney on the phone and make allowances for the same concessions –
at least allowing them to attend s work session, doesn’t cost taxpayers $3000 this time!
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