As a young adult, I loved watching game shows. The mid-1950s were a period of rapid growth in popularity for quiz shows. I remember watching Jack Barry, on-air host from 1947-1958 and 1960 – 1980 who produced and appeared on “High Low Quiz,” “Juvenile Jury,” and “Tic Tac Dough.” Then, there was Dennis James who is credited with hosting television’s first network game show in 1946 called “Cash and Carry.” One of the most popular of all times was, “The Dating Game” with Jim Lange. Rodney Alcala, a contestant on the show in 1978 is often referred to as “The Dating Game Serial Killer” because when he applied to be a contestant he had already committed at least four murders and decades later authorities discovered he was a prolific serial killer, but, I digress.
The best game show in my opinion is “Family Feud,” which started in 1976 and was hosted by Richard Dawson. He was the host known as the Kissing Casanova for his signature kiss on the cheek and lips to all his female contestants. The show would be hosted over the years by Ray Combs, Louie Anderson, Richard Karn (Home Improvement), John O’Hurley (Seinfeld), and Steve Harvey. My wife and I tune in every day to hear Steve Harvey say, “We asked a 100 people” and “The survey says!” Game shows give the audience the chance to live out our fantasies thinking, “Well, if someone must win, it could be me!”
Who uses surveys? And, what is the survey’s purpose? A better question might be “Who doesn’t use surveys?” It is common for companies to do employee surveys to measure staff engagement or companies may reach out to customers after a purchase to measure satisfaction. The overall purpose of a survey is to get feedback and ideas to understand areas of improvement. We were a little surprised and intrigued when we heard rumors in the last few weeks that the Local 3732 Executive Board of the FFA had done a survey of the firefighters in response to a new chief and in regard to some of the Mayor’s recent statements.
Let’s look at the questions in regard to the Mayor’s Statement Survey:
Question: Do you want Interim Fire Chief Glover to be the next Fire Chief of the Frisco Fire Department? The survey says 92.5% said NO, they do not want Interim Chief Glover to be the new Fire Chief, which is alarming considering he is currently running the Department. Have the firefighter’s lost confidence in Glover?
Question: Do you believe Interim Fire Chief Glover has improved/rebuilt morale and regained trust of the Department? The survey says 91.4% of the Association said, NO Glover has not improved morale or rebuilt trust. Interestingly, this directly contradicts what Mayor Cheney said at the Star Patriot Debate where he adamantly said Glover has increased morale and is starting to regain trust. When the Mayor answered with such confidence, did he knowingly lie? Was it an attempt to mislead the public to win the election? Just listen to him in his own words…
Now, let’s look at the Fire Chief Questionnaire in regard to the future hiring process of the fire chief position.
Question: Do you believe the organization has any qualified candidates to assume the task set forth by the City Manager’s office? The survey says 89.4% said NO that the organization does not have any qualified candidates as of now to assume the task. That is pretty telling that Frisco firefighters don’t agree with the Mayor’s view.
Question: Would you like the next chief to be an external hire or internal hire? The survey says, YES, 93.8% would like an external hire which is mind-blowing because it shows they have no confidence in current interim Chief Glover.
Question: Do you believe the finalist list should be composed of National Candidates? The survey says 91.7% responded, YES it should have national candidates. So, if it were a “national” search, why did they need to be Texas Certified? Oh no, nothing to see here.
Question: Do you believe the finalists should have experience as a chief in a department of equal or larger size and city population density? The survey says, 86.1% said YES they should have the current experience equal to Frisco’s department.
Question: Do you believe the department is appropriately preparing for the future or heading back to the past practices? The survey said 91.5%, YES, that they are heading back to the past practices. Are they referring to Mack Borchardt, the previous Fire Chief, who works now in the City Manager’s office as a special assistant?
Question: Do you believe the Department is appropriately staffed? The survey says 95.2% responded NO it is not adequately staffed. As a resident, that scares the shady shit right out of me that its own department feels that way.
Question: Do you believe there should be a stakeholders’ group of FF consisting of all ranks involved in the hiring process? The survey said 96.6% responded YES, they want to have a say in picking their next leader.
After seeing the survey, we too had some questions and decided to do some research.
Frisco’s Fire Chief was Mack Borchardt who started as a volunteer firefighter in 1973. Then, in 1982, he became the Administrator and Chief of Volunteers until 1987 when he became the City’s very first Fire Chief. Oddly, in September of 2011, the City announced he would retire and then assume new duties as a Fire Programs Consultant and Special Assistant to then City Manager George Purefoy.
Why would a fire chief take a new role out of the blue? Multiple off the record sources tell us that Borchardt was caught in some compromising situations which could have been a factor, or it could have been his staff and the association just didn’t like him either.
In the fall of 2011, a Climate Survey was done in the Frisco FD to identify growing concerns of firefighters and officers. It notes, “…there is a lack of trust, respect, and dignity between officers and firefighters. The culture… is very negative and one of intimidation, retaliation, and fear.” The examiner notes that in the conversations with the Chief and Officers they lead her to believe there is some truth to the claims. The report also notes there is considerable animosity regarding Chief Borchardt and that many in the department felt the entire senior staff along with the Chief needed to be replaced because they were all trained in Borchardt’s style. The most telling part of the report was that many firefighters believe the then Chief Borchardt was trying to run the growing department like it only had 20 employees, and instead of hiring those best suited for the job, he hired his friends.
Lastly, it notes the department is understaffed for the growing population (ding, ding, ding). At the time 76.3% of the respondents indicated they would leave the department if they could.
While we have no concrete evidence, multiple sources said Borchardt was pushed out. George Purefoy stood up for him and said, if he goes then I go, so instead Borchardt was moved into a new job at city hall working for George himself. After reading the report, it begs the question was Chief Borchardt removed “not retired” because of his personal behavior and management style that had torn apart the Department?
Did then City Manager George Purefoy save his friend with a cushy job right next to him at city hall? It is important to note that the current Interim Chief and candidate Lee Glover steadily advanced through the ranks of management in the fire department under the leadership of Mack Borchardt; so, based on the report, it might be plausible to assume Glover still has Borchardt’s management style and that is why the new survey shows no confidence in him. Either way, Borchardt and Glover are what some would call “thick as thieves.”
In 2013, the city hired Mark Piland as the new Chief of Frisco Fire Department. According to many of the sources we talked to, YES, change did start to happen, but it didn’t help that Piland was met by resistance from then Manager George Purefoy who conveniently had Mack Borchardt, the previous fire chief, in his ear. Think about it, if you are an old fire chief of 20+ years, would you want to see what you built in the Department change right in front of your eyes?
Tension began early on from what sources tell us, making it very difficult for Piland to make significant changes. Borchardt worked the ear of his longtime friend and boss George Purefoy for years, straining the relationship from the onset with Piland and Purefoy. We are guessing Piland realized early on he was facing a losing battle going up against the old fire chief in the City Manager’s ear day-after-day during his entire tenure. One has to wonder, is this why Piland thought he might better serve the City as Manager? One also wonders if the new City Manager Wes Pierson was really chosen because he would fall right in line?
As a side note, I had some of these suspicions months ago when I filed a PIR asking for Borchardt’s recent contract renewal by Purefoy that was signed just before retiring, which, NO, we still have not received.
Now, it’s 2023 and Glover, who has been the Interim Chief, is a candidate for Chief of the fire department. You can bet he wants that position badly, and his mentor and friend in the city manager’s office, Mack Borchardt would not mind seeing him in the position either. If that wasn’t enough, we asked around, and multiple officers told us shocking things regarding Glover that left us flabbergasted. YES, flabbergasted!
Obviously, out of fear of losing their jobs, I can understand why they would not want to go on the record. With that said, multiple firefighters spoke off the record. They have witnessed the Interim Frisco Fire Chief belligerently drunk multiple times in public and threatened them if they ever spoke up about it. The same firefighters confirmed he was recently seen in the street at a FD Conference, again belligerently drunk, peeing on a tree in the median during the middle of the day. Witnesses also say he drank heavily at lunchtime during some of these conferences. So now, the current survey makes total sense. All of these factors, history, and more, contribute to the survey results. We were told he has a known history of maliciously undermining all ranks of FD leadership for his own personal gain.
Based on what we were told, someone at city hall might want to ask the following interview questions of Interim Chief Lee Glover:
Is it true you have a history of being belligerently drunk at FD training conferences and FD apparatus purchasing meetings?
Do you have a DUI on your record from August of 1985? Were you sentenced to 2 years’ probation? Is the city aware of this?
Did you urinate on a tree in the middle of the street at an FDIC conference in Indianapolis? And is it true, you threatened FD staff if they spoke of the incidents and suggest they would “regret it?”
Is it true you have a history of using your rank to cause people in your department to fear losing their job should they go against you?
If we told you there was a tape of you making racially inappropriate statements how would you respond? Do you have a history of making racially inappropriate statements?
If the City had the guts to sit down with the staff today face to face for an honest conversation, would your current staff say all these incidents were true?
Lastly, does the Public Lewdness charge from 1992 and the indecent exposure charge in 2000 belong to you or your father?
From the City’s recent meet and greet, we now know the candidate shortlist is Rob Bergersen, Richard Davis, Lee Glover, Kenneth Johnson, and Marc Pate. None of them have held the position of Chief. But, we learned of a few names that were removed, and we are interested in asking, why since they seem to have much more experience? Take Paul Henley, who is the Fire Chief in Flower Mound and President of the Texas Fire Chiefs Association–why was he taken off the list? Chief Lasky in Lewisville, a 40-year veteran and has served as a Fire Chief for the last 12 years–why was he taken off the list? Hello? With the stellar background of on some of these candidates, one should wonder why they were removed from the list. “Survey Says…“
The City of Frisco loves to talk about transparency. Council members regularly tell residents they are committed to openness, accountability, and public engagement. But the city’s actions tell a very different story.
Today, there are at least nine active Public Information Requests (PIRs) tied to major public issues that have either been sent to the Texas Attorney General for a ruling or met with significant resistance, delays, clarifications, or excessive cost estimates.
That should concern every taxpayer in Frisco. Anyone has the right to request to see these documents. Below is a list of PIR’s we are currently waiting on because they have been sent to the Texas Attorney General.
04/10/26 PIR Request: I am requesting access to and copies of the following public information:
Communications Between Brian Livingston and David Ovard All communications, including but not limited to text messages, emails, and messages sent via any messaging applications (including but not limited to WhatsApp, Signal, iMessage, or similar platforms), conducted on both city-issued devices and personal devices, related to: • City business • Frisco Whistleblower • Frisco Chronicles • Frisco Elections
Communications Between Brian Livingston and Matt Sapp All communications, including text messages, emails, and messages sent via any messaging applications, conducted on both city-issued devices and personal devices, related to: • City business • The fire association Timeframe: Last four (4) months from the date of this request
Communications Between Brian Livingston and Sean Merrell All communications, including text messages, emails, and messages sent via any messaging applications, conducted on both city-issued devices and personal devices, related to: • City business • Frisco Whistleblower • Frisco Chronicles
Communications Between Brian Livingston and Jake Petras All communications, including text messages, emails, and messages sent via any messaging applications, conducted on both city-issued devices and personal devices, related to: • City business • Frisco Whistleblower • Frisco Chronicles
Communications Between Brian Livingston and Laura Rummell All communications, including text messages, emails, and messages sent via any messaging applications, conducted on both city-issued devices and personal devices, related to: • City business • Frisco Whistleblower • Frisco Chronicles • Frisco Elections Timeframe: Last three (3) months from the date of this request
04/25/26 PIR Request: Records related to the Utility Billing Department and Revenue Collections Division: Customer Account Policies & Enforcement Policies and procedures governing utility disconnections, payment plans, and account adjustments. Any internal audits, reviews, or reports evaluating how these policies are applied. Aggregate data (no personal identifiers needed) showing approval/denial rates for payment plans or disconnection decisions over the past 3 years.
04/05/26 PIR Request: Records related to the Utility Billing Department and Revenue Collections Division: Internal Investigations Any and all records, reports, findings, summaries, or communications related to investigations conducted within the Utility Billing / Revenue Collections Division within the past 3 years. This includes complaints, interview notes, conclusions, and any disciplinary recommendations or actions taken. Personnel Actions Records reflecting terminations, resignations, retirements, or reassignments of employees within the Utility Billing / Revenue Collections Division during the past 3 years, including but not limited to supervisors and management-level staff. Documents explaining the reasons for such personnel actions, where available.
02/25/26 Request: I respectfully request access to and copies of the following records: Feb 17th City Council Work session Agenda Item A complete copy of Ordinance No. 19-10-86, including all attachments, exhibits, amendments, and related backup materials.
All documents, memoranda, draft ordinances, redlines, agenda packets, briefing materials, notes, and internal communications relating to the adoption, interpretation, amendment, or enforcement of Ordinance No. 19-10-86.
All emails, text messages, correspondence, and communications between members of the City Council and City staff—including but not limited to the City Manager, Mayor, and administrative staff—regarding: Any changes, proposed changes, or discussions about procedures for public testimony, citizen input, or public comment at City Council meetings.
Any discussion of modifying time limits, speaker rules, sign-up procedures, decorum rules, or restrictions on topics during citizen input. Any policies, internal guidelines, or training materials concerning procedures for public testimony or citizen participation at City Council meetings. The time frame for this request is January 1, 2025, through the present.
02/25/26 PIR Request: Specifically, this request concerns the executive session held on February 17, 2026, as reflected on the published agenda.
Attendance & Authority Documentation Please provide: Any sign-in sheets, attendance logs, notes, security logs, or internal records reflecting who attended the executive session. Any documentation reflecting the authority for attendance by any individual who was not formally sworn in as a member of the City Council at the time of the meeting. Any legal opinions, memoranda, emails, or communications discussing whether attendance by Ann Anderson—who had not yet been formally sworn in due to a pending election contest and recount—was permissible under the Texas Open Meetings Act. Any communication between City staff, the City Attorney, Council members, or outside counsel regarding her participation or presence in the closed session.
Executive Session Materials Because a private citizen (i.e., an individual not yet sworn into office) was reportedly permitted to attend the executive session, we request: The certified agenda or recording of the executive session as required by Texas Government Code §551.103. All briefing materials, packets, memoranda, presentations, or documents provided to any attendee for use during executive session. Any communications summarizing, describing, or recapping what was discussed in executive session. Any communications following the meeting that reference what occurred during the closed session.
Waiver / Public Disclosure Issue This request includes all communications discussing whether the presence of a non-sworn individual in executive session: Constituted a waiver of confidentiality; Converted discussions into public information; Triggered potential Texas Open Meetings Act implications; Required disclosure obligations under Chapter 552 or 551 of the Texas Government Code. Please provide any internal analysis or discussion regarding these issues.
02/25/26 PIR Request: During discussions surrounding the new animal shelter and the Collin County Animal Services ILA, council member Laura Rummel publicly promised residents there would be full transparency throughout the process. Residents were told the public would be informed and included. So two months ago, I filed a PIR for the following which the city submitted to the Texas Attorney General claiming “Attorney-Client Privilege” that is confidential.
Communications Between Identified Individuals Please produce any and all communications related City of Frisco Animal Holding Facility, CCAS ILA, CCAS Expansion — including but not limited to emails (including attachments), text messages (SMS, iMessage), encrypted or third-party messaging platforms (Signal, WhatsApp, Teams, Slack, etc.), memoranda, handwritten notes, meeting notes, calendar invitations, call logs, draft documents, correspondence, and internal communications — sent or received: Between any single individual listed below and any other listed individual; Between any combination of the listed individuals; Or between any listed individual and any staff member acting on their behalf. This request applies to communications conducted on official government devices/accounts and personal devices/accounts if used for public business. Collin County Officials & Staff: Chris Hill – County Judge, Susan Fletcher – Commissioner, Precinct 1, Cheryl Williams – Commissioner, Precinct 2, Darrell Hale – Commissioner, Precinct 3, Duncan Webb – Commissioner, Precinct 4 Lacy DeHorney – Animal Services Manager Misty Brown – Animal Services Division Manager Russell Schaffner, Yoon Kim, Bill Bilyeu City of Frisco Officials & Staff: Wes Pierson – City Manager, E.A. Hoppe – Deputy City Manager, Ben Brezina – Assistant City Manager, Henry Hill, Rob Millar – Assistant City Manager, Ken Schmidt – Director of Special Projects, Wes Hicks – Facilities Project Manager, Micki Johnson, Karla Munoz-Horton Elected Officials: Jeff Cheney – Mayor, Angelia Pelham, Laura Rummel, John Keating, Burt Thakur, Jared Elad, Brian Livingston, Ann Anderson
Subject Matter Scope This request specifically includes communications referencing or relating to: Collin County Animal Services (CCAS) The Interlocal Agreement (ILA) between Collin County and the City of Frisco Negotiation, drafting, execution, amendment, or renewal of the CCAS ILA The CCAS expansion project (one-story, ~10,000 square foot addition) The November 2023 voter-approved bond funding for CCAS Any delay in the CCAS expansion project Reasons for the delay, Responsibility for the delay, Any documents or communications related to the cost escalation, change orders, financial impact analyses, or construction cost increases resulting from delay of the ILA or Expansion. Discussions of liability, intergovernmental coordination issues, staffing issues, permitting, procurement, or compliance concerns tied to the project
Project Documentation Please also provide: All versions (final and draft) of the CCAS ILA and related amendments Redlines, negotiation notes, briefing materials, and executive summaries Contracts, RFPs/RFQs, architectural/engineering plans Project schedules and revised schedules Budget projections, cost comparisons, and bond allocation tracking Internal memoranda explaining timeline changes Any document identifying who is responsible for delay and why Date Range Requested: January 1, 2023 – Present (for ILA and communications) November 1, 2023 – Present (for expansion/bond-related records)
02/04/26 PIR Request: Copy of any emails with all attachments or text messages between Collin County and Frisco Management (Ben Brezina, Wes Peirson, City Manager’s Office, Henry Hill) or city council members including Mayor Cheney related to the Collin County ILA for Animal Services. Date: 8/1/2025 to Present 2/5/2026
Inspection Only Results
On top of these PIR’s several others requested were sent to the Texas Attorney General. One was for the copies of the RFP, RFQ, Contracts, Awards and Agreements related to the downtown main street construction. Along with records relating to the Employee Health Clinic. The outcome was “Inspection Only” meaning I have to go to city hall to view the information.
Acceptance of Charges
On 4/5/26 I filed for access to and/or copies of the following records related to the Utility Billing Department and Revenue Collections Division: Employee Complaints / Workplace Environment Records of formal employee complaints, grievances, or HR reports related to workplace conduct, management practices, or department leadership within the Utility Billing / Revenue Collections Division. Any employee climate surveys or internal assessments conducted in the past 3 years. Lastly, the communication emails or internal communications among department leadership, HR, and executive staff referencing: Department performance Employee concerns Investigations or complaints (Limit to the past 2 years to reduce scope if needed.)
How much is the city charging for this? $154.62
On 4/5/25 we filed for records related to the Utility Billing Department and Revenue Collections Division: Organizational Structure & Hiring Current and past organizational charts for the Utility Billing / Revenue Collections Division. Job descriptions, qualifications, and hiring criteria for management positions within the division. Records related to recent hiring decisions for supervisory or management roles (last 3 years).
How much is the city charging for this? $122.58
The Fight For Transparency
When it comes to the animal PIR’s you can bet the city sent it to the AG so they did not have to release the information before the election. Why did the city send it to the Attorney General when Laura Rummel sat on the dais and promised transparency through the whole process (which is on record). I also would like to know why she requested conversations regarding an animal facility be moved to “closed session”, so they remain off the record. That is what Rummel considers transparency.
If the process was truly transparent, why are citizens having to fight for basic records? Residents are repeatedly told public records are available under the Texas Public Information Act. Yet Frisco citizens are now facing charges exceeding $120 to $150 simply to obtain information from their own government.
Citizens should ask themselves: Is the pricing intended to recover reasonable costs — or discourage scrutiny?
Transparency is not a campaign slogan. It is a governing principle. That is a principle our city leadership, city council and mayor fail to uphold. That is why we need change because we “the residents of Frisco” should have the right to review and question decisions being made by with taxpayer dollars.
When elected officials promise openness but residents encounter delays, legal reviews, redactions, and triple-digit invoices for public documents, trust in local government erodes. Then they wonder why every resident calls for change and does not trust them.
Frisco residents deserve answers. More importantly, they deserve a city government willing to practice the transparency it so often preaches.
Frisco Chronicles filed numerous PIRs related to the Utility Billing Department today. A full copy of the requests can be found at the bottom of this blog. The reason for filing these PIRs, is because over the last year we have had several anonymous tips of alleged allegations or infractions. Due to the accusations, Frisco Chronicles is requesting more details.
The department is run April Spann – Revenue Collections Manager, and according to OpenGovPay her annual salary in 2024 was $139,363. We also heard that Angela Dowd or Dowell from HR recently moved over to the department even though she has no experience and is paid exceptionally well also.
Allegation #1: Millions of Gallons of Water are “NOT ACCOUNTED FOR”
If this is true, how would the city bill for that water? Who would they bill? Is this the real reason in 2025 the City of Frisco recommended raising our water / sewer rates? Was this an attempt to bill or make up for the lost revenue in millions of gallons of water? Is this why there was a panic and opposition to any upgrades to the Utility Billing system?
In September of 2025, city staff recommended a 9% increase to water rates and a 15% increase to sewer rates to cover increased operational costs. Fees for environmental services such as recycling will increase by $1 for residents and 5% for businesses. Storm water rates are also set to increase by 20% which became effective January 1, 2026.
Why the Increase? Brett Petersen (budget strategic planning manager) explained that the North Texas Municipal Water District’s capital needs and regional debt service are driving a portion of the increases. Staff cited proposed FY26 utility adjustments are necessary to support planned expansions at the Panther Creek and Stewart Creek wastewater treatment plants and new transmission costs. He also noted the proposed addition of 7.5 full-time equivalents (FTE) to the utility fund and about $590,000 in new and replacement capital.
Allegation #2: Recently an “INVESTIGATION” was done into the staff leadership of that department.
Allegedly the entire staff within the department was interviewed for the investigation. Accusations include management not knowing how to run the department, being a bully, and possibly being racist towards staff and customers. Allegedly the department has very high turnover because the manager drives employees away. There is also a preference for only hiring black employees over hiring the most qualified candidate. Other allegations include when customers asked for a payment plan or were at risk of being cut off, she would overturn judgements for black customers only. Finally, there is a lack of experience, items not being recorded or accounted for, and no training for employees.
The Result: Allegedly after the investigation was closed the Billing Supervisor and Assistant Revenue Manager were fired. At that time, Angela Dowd or Dowell from Human Resources, who has no experience, was transferred over to the Utility Department to be the Assistant Manager in Revenue Collections even though she had zero experience or qualifications. Why? Allegedly it was to protect her from being fired in HR.
Same Story, Different Department
The highest salary for a city employee in 2025 was $469,030. The average salary for city employees in 2025 was $72,002, which is 4% lower than the USA average but 28% higher than the Texas state average. The median salary for city employees in 2025 was $66,551, which is 28.2% higher than the Texas state median.
That means the salary range for city employees typically falls between $20,481 and $113,856. The top 10% of highest-earning employees have salaries ranging from $143,765 to $469,030. Those are some good salaries, and most employees don’t leave a high paying job without reason. In this economy, it is not easy to find jobs with some of those salary ranges.
We have reported issues in several departments across the city in the last few years including the Fire Department, Human Resources, Public Works and now Utilities. Why do similar accusations keep coming up repeatedly just in different departments? If you have a problem with one person, chances are it’s them (not you). If you have a problem with several people, all the time then you need to stop and look in the mirror because the problem is most likely you!
The City of Frisco has the same problems (just a little different in nature) in each department. Problems from bad leadership, preferential treatment, retaliation, intimidation, racism, and sexual affairs. How many investigations has this city done in the last 5 years into city departments. It seems to me quite a few and that can only mean there is a lack of leadership and management across the city. All of this, and it does not even include the alleged issue into the Meter Change Out Program. Where will it end? We will report back whatever we learn from the recently filed PIRs. However, we expect the city will try to delay and send the request to the Attorney General just like they did with the Employee Health Clinic. Transparency at its best!
Get Out & Vote
We are about to elect a New Mayor, and two new city council members. This is important because we need really people in this city who will hire a city manager who can take care of these issues and create a work environment our employees deserve. Pay attention to these candidates running for office and do your research! It is vital to our city employees and residents that change happens.
Disclaimer: This blog includes satire, parody, and comic relief. It contains summarized accounts created solely for humor and commentary. Any resemblance to real events is either coincidental or intentionally satirical. Reader discretion — and a sense of humor — are advised.
Copy of Frisco PIR’s Filed April 4, 2026
Pursuant to the Texas Public Information Act, I am requesting access to and/or copies of the following records related to the Utility Billing Department and Revenue Collections Division: Internal Investigations Any and all records, reports, findings, summaries, or communications related to investigations conducted within the Utility Billing / Revenue Collections Division within the past 3 years. This includes complaints, interview notes, conclusions, and any disciplinary recommendations or actions taken. Personnel Actions Records reflecting terminations, resignations, retirements, or reassignments of employees within the Utility Billing / Revenue Collections Division during the past 3 years, including but not limited to supervisors and management-level staff. Documents explaining the reasons for such personnel actions, where available. Organizational Structure & Hiring Current and past organizational charts for the Utility Billing / Revenue Collections Division. Job descriptions, qualifications, and hiring criteria for management positions within the division. Records related to recent hiring decisions for supervisory or management roles (last 5 years). Customer Account Policies & Enforcement Policies and procedures governing utility disconnections, payment plans, and account adjustments. Any internal audits, reviews, or reports evaluating how these policies are applied. Aggregate data (no personal identifiers needed) showing approval/denial rates for payment plans or disconnection decisions over the past 3 years. Employee Complaints / Workplace Environment Records of formal employee complaints, grievances, or HR reports related to workplace conduct, management practices, or department leadership within the Utility Billing / Revenue Collections Division. Any employee climate surveys or internal assessments conducted in the past 3 years. Communications Emails or internal communications among department leadership, HR, and executive staff referencing: Department performance Employee concerns Investigations or complaints (Limit to the past 3 years to reduce scope if needed.)
Frisco Lakes held their candidate meet and greet on January 8th for residents who lived in the community. The day after we received an email from an anonymous Frisco Lakes Resident giving us a summary of the recent Candidate Forum featuring Ann Anderson and Mark Piland, both of whom are running for Place 1. According to our insider, Ann Anderson came out of the gate attacking her opponent at the Forum. Did we expect anything different? No. Why? Because those running the Forum were Frisco Insiders aligned with the Mayor and Frisco Elite!
Our Frisco Lakes insider sent us a transcript of her voice recording, and a few things stood out to us. Ann Anderson starts out “We have been tricked in this city to believe everything is peachy keen and everything is great.” She continues, But Mark I read that report and it makes me angry that we had a hostile work environment in our Fire Service. I don’t think they want you there! I don’t think they want you leading them. I don’t think it is right for you to stand here and say you want to help them. I have the report on my table for anyone who wants to see it. It makes me angry and as a corporate executive if I see a hostile work environment on an email it is my job to do something about it.
Ann, who has given you approval to speak on behalf of the leadership and staff of the Fire Department? Mark Piland has been endorsed in this election by both Public Safety Department Associations: Frisco Police Officer’s Association and the Frisco Firefighters Association. Their choice is clear, and you Ann … are not it!
Based on the transcript we received, Mark Piland chose to use his rebuttal and said page 20 of the report states that he did nothing wrong. Best part was when Ann rebutted him again and said you are right Mark (wait, what?) Ann Anderson admitted at the Frisco Lakes Forum that page 20 said he did nothing wrong, yet she still had concerns about other issues within the report – okay fine!
I am curious if Ann is so upset and angry over this report then how would she have felt if she read the 2011 Climate Report based on Mack Borchardt’s leadership and his Assistant Fire Chief Lee Glover. It was done by a third party that reads “After reading the surveys and conducting over 140 hours of meetings with firefighters and officers, it is clear there is a SIGNIFICANT EMPLOYEE RELATIONS ISSUE in the department. The report continues “it appears there is a lack of trust, respect, and dignity” within the department. “The CULTURE is VERY NEGATIVE and one of INTIMNDATION, RETALIATION AND FEAR.” At the time the survey showed 76.3% of the respondents indicated they would LEAVE THE DEPARTMENT if they could. The report summary notes that this is the “fourth study done in the past ten years” and the management style will need to change moving forward DRAMATICALLY. Can you guess the outcome of that report?
Mack Borchardt was terminated as the Fire Chief and then George Purefoy hired him to work in the City Manager’s office reporting directly to his best friend – George, the City Manager! The hunt for a new Fire Chief began and that is when Mark Piland was offered the job and came to Frisco. In essence Piland’s job was to right a wrong ship!
Ann, where was your outrage and anger in 2011? Let’s give Ann the benefit of the doubt she didn’t know in 2011 about this report. However, Frisco Chronicles reported it in our blog The Valve Report in December 2023. We also reported about it again and provided a full link to the 50+ page report in March 2025 in our blog Weasel Wes & The Letter. Where was Ann Anderson’s anger then? What was her outrage then? Fact is she didn’t have any anger or outrage until she decided to run for office and needed a talking point to help boost her up.
Ann also lists Public Safety as her #1 priority on her new mailer, which is funny when her whole mailer attacks those who have served or currently serve in public safety positions. She didn’t get any endorsement from a public safety official in any capacity.
Other interesting points from the Frisco Lakes debate include Ann Anderson saying she was in support of the Frisco Performing Arts Center, then she said she made a mistake, and then she learned she shouldn’t have been? I am curious, how did you learn that you shouldn’t have been in support of it? Clearly voters spoke when 65% said no at the ballot box. She continued, do we need a Performing Arts Center? The citizens voted on it, and there is money set aside in a bond. Frisco Chronicles would like to know how much of that bond money is left after the city has done 5 to 7 studies for a PAC?
Anderson also said she is not for autonomous vehicles and does not like drones to help with traffic flow. Yet her mailer I got today says under her “Priorities” was that she is for smart mobility and infrastructure that keeps Frisco moving. What type of smart mobility is she referring to then? That is interesting comment considering many state and federal programs are leaning towards that technology to help mobility. Just look at that number of grant programs available to help fund smart mobility technology that she said she was against.
And with that, we’ll put a pin in it—for now. But don’t get too comfortable.
Next up: a closer look at Ann Anderson’s political mailer—where facts appear to have taken a scenic detour—and a breakdown of the Frisco Chamber Candidate Debate Monday night.
Keep your reading glasses handy and your skepticism well-fed. As always, Frisco Chronicles will be here asking uncomfortable questions, double-checking the receipts, and shining a flashlight where others prefer mood lighting.
Have you ever heard of the RIM Division inside the City of Frisco? Yeah. Neither had we.
That is… until someone slid us a picture like it was a manila envelope in a 1970s conspiracy thriller. 📸 Cue the ominous music.
Turns out, RIM doesn’t stand for “Really Inconvenient Memories,” though judging by recent events, it might as well. Officially, RIM is the Records and Information Management Division, the quiet little corner of City Hall tasked with managing the City’s records in compliance with local, state, and federal laws. You know—paper trails, transparency, history, accountability. Small stuff.
According to a PDF we found tucked away on the City’s website (because of course it’s a PDF), the RIM Division is one of two divisions within the City Secretary’s Office, which oversees:
City Elections
Boards and Commissions
Council Legislation
Public Information Requests
Records and Information Management
Alcohol Permitting
Lien Collections
That’s quite the grab bag. Democracy, booze, liens, and now—apparently—the great paper shredder of destiny.
What Does RIM Say It Does?
Straight from the City’s own description (translated from Bureaucratese to English): The RIM Division establishes and implements policies, procedures, and systems to manage city records. It trains city employees, manages records software, and oversees legal discovery. In other words: they decide what lives, what dies, and what mysteriously vanishes between fiscal years.
But Wait—Isn’t This Stuff Public?
Glad you asked. According to the Texas Municipal League (TML), public information includes any information that is:
Written, produced, collected, assembled, or maintained
By a governmental body
For a governmental body
Or by a government employee acting in their official capacity
And yes—this includes emails, electronic communications, documents on personal devices, and anything created “in connection with the transaction of official business.” Translation: If taxpayers paid for it, touched it, or breathed near it—it’s probably public.
Enter the Brochure of Doom
Here’s where things get… interesting. We were surprised (and that’s putting it mildly) to receive a photo of a brochure sent out by the RIM Division cheerfully titled something along the lines of: “4 Types of Records Eligible for Destruction in 2026!” Wait, what? It is a “How To” or a casting call for a low-budget disaster movie. The brochure lists records approved for destruction, including:
Policies
Procedures
Speeches
Papers
Presentations
Surveys
You know—the stuff residents might actually want to see.
Naturally, we went hunting for a clear list in the Texas Public Information Act that says, “Yes, thou shalt shred speeches and policies before citizens ask questions.” We couldn’t find one. Maybe it’s invisible ink. Maybe it’s stored in the same place as City transparency.
Transparent… Like a Brick Wall
Here’s the irony thick enough to clog the shredder: City leaders regularly remind us how transparent they are. Glass walls. Open government. Sunshine laws. The whole civic sermon. Yet somehow, at the same time, policies, procedures, presentations, and surveys—documents that explain how decisions are made—are being quietly greenlit for destruction.
Nothing says “trust us” quite like tossing records into the bureaucratic bonfire. To be clear, records retention laws exist for a reason. But when the City that prides itself on transparency starts asking, “What can we get rid of?” instead of “What should the public see?”—well, that raises more red flags than a Soviet parade.
So, here’s the real question for Frisco residents: If there’s nothing to hide, why is there such a rush to shred? Because in Frisco, it seems the motto might not be “Open for Business” anymore. It might be: “Approved for Destruction — 2026.”
Stay tuned. We’re not done digging through the recycling bin just yet.
Disclaimer: This blog includes satire, parody, and comic relief. It contains summarized accounts created solely for humor and commentary. Any resemblance to real events is either coincidental or intentionally satirical. Reader discretion — and a sense of humor — are advised.
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