Frisco Chronicles filed numerous PIRs related to the Utility Billing Department today. A full copy of the requests can be found at the bottom of this blog. The reason for filing these PIRs, is because over the last year we have had several anonymous tips of alleged allegations or infractions. Due to the accusations, Frisco Chronicles is requesting more details.
The department is run April Spann – Revenue Collections Manager, and according to OpenGovPay her annual salary in 2024 was $139,363. We also heard that Angela Dowd or Dowell from HR recently moved over to the department even though she has no experience and is paid exceptionally well also.
Allegation #1: Millions of Gallons of Water are “NOT ACCOUNTED FOR”
If this is true, how would the city bill for that water? Who would they bill? Is this the real reason in 2025 the City of Frisco recommended raising our water / sewer rates? Was this an attempt to bill or make up for the lost revenue in millions of gallons of water? Is this why there was a panic and opposition to any upgrades to the Utility Billing system?
In September of 2025, city staff recommended a 9% increase to water rates and a 15% increase to sewer rates to cover increased operational costs. Fees for environmental services such as recycling will increase by $1 for residents and 5% for businesses. Storm water rates are also set to increase by 20% which became effective January 1, 2026.
Why the Increase? Brett Petersen (budget strategic planning manager) explained that the North Texas Municipal Water District’s capital needs and regional debt service are driving a portion of the increases. Staff cited proposed FY26 utility adjustments are necessary to support planned expansions at the Panther Creek and Stewart Creek wastewater treatment plants and new transmission costs. He also noted the proposed addition of 7.5 full-time equivalents (FTE) to the utility fund and about $590,000 in new and replacement capital.
Allegation #2: Recently an “INVESTIGATION” was done into the staff leadership of that department.
Allegedly the entire staff within the department was interviewed for the investigation. Accusations include management not knowing how to run the department, being a bully, and possibly being racist towards staff and customers. Allegedly the department has very high turnover because the manager drives employees away. There is also a preference for only hiring black employees over hiring the most qualified candidate. Other allegations include when customers asked for a payment plan or were at risk of being cut off, she would overturn judgements for black customers only. Finally, there is a lack of experience, items not being recorded or accounted for, and no training for employees.
The Result: Allegedly after the investigation was closed the Billing Supervisor and Assistant Revenue Manager were fired. At that time, Angela Dowd or Dowell from Human Resources, who has no experience, was transferred over to the Utility Department to be the Assistant Manager in Revenue Collections even though she had zero experience or qualifications. Why? Allegedly it was to protect her from being fired in HR.
Same Story, Different Department
The highest salary for a city employee in 2025 was $469,030. The average salary for city employees in 2025 was $72,002, which is 4% lower than the USA average but 28% higher than the Texas state average. The median salary for city employees in 2025 was $66,551, which is 28.2% higher than the Texas state median.
That means the salary range for city employees typically falls between $20,481 and $113,856. The top 10% of highest-earning employees have salaries ranging from $143,765 to $469,030. Those are some good salaries, and most employees don’t leave a high paying job without reason. In this economy, it is not easy to find jobs with some of those salary ranges.
We have reported issues in several departments across the city in the last few years including the Fire Department, Human Resources, Public Works and now Utilities. Why do similar accusations keep coming up repeatedly just in different departments? If you have a problem with one person, chances are it’s them (not you). If you have a problem with several people, all the time then you need to stop and look in the mirror because the problem is most likely you!
The City of Frisco has the same problems (just a little different in nature) in each department. Problems from bad leadership, preferential treatment, retaliation, intimidation, racism, and sexual affairs. How many investigations has this city done in the last 5 years into city departments. It seems to me quite a few and that can only mean there is a lack of leadership and management across the city. All of this, and it does not even include the alleged issue into the Meter Change Out Program. Where will it end? We will report back whatever we learn from the recently filed PIRs. However, we expect the city will try to delay and send the request to the Attorney General just like they did with the Employee Health Clinic. Transparency at its best!
Get Out & Vote
We are about to elect a New Mayor, and two new city council members. This is important because we need really people in this city who will hire a city manager who can take care of these issues and create a work environment our employees deserve. Pay attention to these candidates running for office and do your research! It is vital to our city employees and residents that change happens.
Disclaimer: This blog includes satire, parody, and comic relief. It contains summarized accounts created solely for humor and commentary. Any resemblance to real events is either coincidental or intentionally satirical. Reader discretion — and a sense of humor — are advised.
Copy of Frisco PIR’s Filed April 4, 2026
Pursuant to the Texas Public Information Act, I am requesting access to and/or copies of the following records related to the Utility Billing Department and Revenue Collections Division: Internal Investigations Any and all records, reports, findings, summaries, or communications related to investigations conducted within the Utility Billing / Revenue Collections Division within the past 3 years. This includes complaints, interview notes, conclusions, and any disciplinary recommendations or actions taken. Personnel Actions Records reflecting terminations, resignations, retirements, or reassignments of employees within the Utility Billing / Revenue Collections Division during the past 3 years, including but not limited to supervisors and management-level staff. Documents explaining the reasons for such personnel actions, where available. Organizational Structure & Hiring Current and past organizational charts for the Utility Billing / Revenue Collections Division. Job descriptions, qualifications, and hiring criteria for management positions within the division. Records related to recent hiring decisions for supervisory or management roles (last 5 years). Customer Account Policies & Enforcement Policies and procedures governing utility disconnections, payment plans, and account adjustments. Any internal audits, reviews, or reports evaluating how these policies are applied. Aggregate data (no personal identifiers needed) showing approval/denial rates for payment plans or disconnection decisions over the past 3 years. Employee Complaints / Workplace Environment Records of formal employee complaints, grievances, or HR reports related to workplace conduct, management practices, or department leadership within the Utility Billing / Revenue Collections Division. Any employee climate surveys or internal assessments conducted in the past 3 years. Communications Emails or internal communications among department leadership, HR, and executive staff referencing: Department performance Employee concerns Investigations or complaints (Limit to the past 3 years to reduce scope if needed.)
Alright, grab your popcorn —this one has all the makings of a classic Frisco Chronicles feature: money, media, and that familiar scent of roses wafting through the pages of the Dallas Morning News.
All Good in the Frisco Hood: Brought to You by… Medium Giant?
By now, longtime Frisco residents have noticed a curious phenomenon. Whenever the Dallas Morning News (DMN) writes about Frisco, the city sparkles. Streets are shinier. Leadership is visionary. Problems? What problems? If Frisco had potholes, DMN would probably call them “community engagement craters designed to slow traffic and save lives.”
Which raises the obvious question: why does Frisco always smell like roses in the DMN? Not weeds. Not smoke. Roses.
For years, residents have speculated. Maybe DMN is afraid of being cut off from exclusives. Maybe access journalism is alive and well. Or maybe—just maybe—it’s about the oldest motivator in local government and media alike: Money.
Enter Stage Left: Medium Giant
Here’s where things get interesting. A sharp-eyed reader recently connected a few dots that deserve a closer look. The Frisco Economic Development Corporation (FEDC) has entered into several contracts over the years with a company called Medium Giant.
Whose Medium Giant, you ask?
They’re an “integrated creative marketing agency.” Which is marketing-speak for we make things look good. Even better? Medium Giant just happens to be the sister company of the Dallas Morning News.
Cue the dramatic music. So now the question isn’t why DMN never seems to publish critical reporting on Frisco or its leadership. The question becomes: would they dare?
Follow the Money (Because It Always Tells a Story)
When we reviewed city check registers, we noticed multiple payments over the years made to Medium Giant. Not chump change. Not lunch money. Not “oops, forgot to expense that Uber.”
The total? $2,105,631.76
That’s over two million dollars paid by Frisco entities to a company tied directly to the same organization responsible for shaping Frisco’s public narrative in one of North Texas’ largest newspapers.
Now, we’re not saying this proves corruption. We’re not saying there’s a secret smoky backroom with editors and city staff clinking champagne glasses. We’re not even saying there’s an explicit quid pro quo.
What we are saying is this: If you were the DMN, would you risk torching a relationship connected—directly or indirectly—to a $2 million revenue stream by publishing hard-hitting, unvarnished reporting about Frisco’s leadership, finances, or controversies?
Hit Pieces for Some, Rose Petals for Others
What makes this dynamic even more eyebrow-raising is DMN’s recent track record. The paper has shown it’s perfectly willing to publish aggressive, sometimes glowing-less-than-rose-scented coverage of candidates who fall outside the Frisco inner circle.
Just ask: Jennifer White, Mark Piland, John Redmond
Funny how the gloves come off for political outsiders, but stay neatly folded when it comes to City Hall, current council members, and current city leadership.
Journalism, Marketing, or a Blurred Line?
Let’s be clear: Medium Giant being a marketing firm isn’t inherently wrong. Cities hire marketing agencies all the time. But when the marketing arm and the newsroom live under the same corporate roof, the public has every right to question whether the coverage they’re reading is journalism… or brand management.
Because from where residents sit, the pattern looks less like watchdog reporting and more like: “Frisco: Presented by Medium Giant, distributed by DMN.”
Final Thought
Transparency isn’t just about open records and posted agendas. It’s also about who controls the narrative—and who’s being paid behind the scenes while that narrative is shaped.
Two million dollars isn’t small change. It’s not accidental. And it certainly isn’t irrelevant.
So the next time you read a glowing DMN article telling you everything in Frisco is just peachy, ask yourself: Is this news… or is this advertising with better grammar?
Disclaimer: This blog includes satire, parody, and comic relief. It contains summarized accounts created solely for humor and commentary. Any resemblance to real events is either coincidental or intentionally satirical. Reader discretion — and a sense of humor — are advised.
Frisco Chronicles has received multiple complaints from residents of Meadow Hill Estates after an email landed in what appears to be every single email inbox in the community. The message, sent from a Gmail account — StopMillerAutomotive@gmail.com — urged residents to vote in the Frisco Special Election for Ann Anderson.
The writer of the email openly states “I spoke to this candidate about our issue” which is problematic since he never gave the other candidate a chance to share their view on the community’s issue. Based on one conversation with only one candidate you then send an email to your entire community telling them how to VOTE? Did the writer of this email do any research into other projects where citizens objected to something nearby their home and if Ann Anderson supported it.
For example, Universal Kids! Ann Anderson spoke on 2/7/2023 in FAVOR of Universal Studios. She ignored the numerous residents who lived in Cobb Hill and throughout Frisco, that came out and said they did not want a theme park that close to their community because of the noise, traffic and potential crime it could bring. Ask residents today if it has affected their home values in that community and how many Airbnb’s now exist there. She said at the forum the other day we need to be mindful of where we place projects near communities and used the hospital power plant as an example, yet she was in Favor of Universal Kids which is going to have roller coasters looking into people’s backyard! Her words and actions – DON’T MATCH!
That raised an obvious question residents can’t shake: How does a random Gmail account suddenly have the private email addresses of an entire neighborhood?
Not a Guessing Game — It’s a Privacy Issue
Residents aren’t speculating for sport. They’re concerned because there are only a few realistic ways someone could obtain a complete HOA email list:
Through HOA records
Through property management systems
Through board-level access to resident data
Those email addresses are not public information. They are collected for official HOA business, not political campaigning.
From the complaints we received, many residents believe the sender may be a current HOA board member or someone with inside access to HOA records.
The Meadow Hills Estates Facebook Page Raises More Questions
Adding fuel to the fire, residents pointed us to the Meadow Hill Estates Facebook page, which states it is “run by volunteers.” That page has posted about Miller Automotive on December 10, 2025 and several other times throughout the past year.
The overlap between the campaign email content and the Facebook posts has residents asking whether the same individual — or group — is behind both. And if so, how much access do they really have?
HOA Data Is Not Personal Property
Here’s the part that matters most. If a board member obtained residents’ email addresses solely because of their position, those addresses are HOA property, not personal contacts. Using them for anything outside official HOA business — especially electioneering — is widely considered improper and, in many cases, explicitly prohibited.
HOA board members have a fiduciary duty to act in the best interest of the association — not personal political agendas. Using confidential resident data to influence a city election crosses a line that residents say should never be blurry.
Texas Attorney General Complaint Incoming
According to one Meadow Hill Estates resident, a formal complaint is being filed with the Texas Attorney General regarding the use of private HOA data for political purposes. That makes this more than neighborhood drama — it’s a legal and ethical issue.
We Reached Out to 4Sight Property Management
Frisco Chronicles contacted 4Sight Property Management, which oversees Meadow Hill Estates, asking the following: Did your company approve or authorize this email? Do you have rules or policies governing how HOA board members may use resident contact information? What safeguards exist to prevent misuse of confidential HOA data? We are currently awaiting their response and will update readers when one is received.
The Bigger Question
This isn’t about whether someone supports Ann Anderson or opposes Miller Automotive. It’s about trust. Residents trusted their HOA to safeguard their personal information — not turn it into a campaign mailing list. We hope Ann Anderson herself did not know about this email because if she did that it could be problematic also.
Until someone explains who hit “send” and how they had the power to do it, Meadow Hill Estates residents are left wondering whether their HOA is protecting them… or politicking with their privacy.
Stay tuned. Frisco Chronicles will follow this story wherever it leads.
Disclaimer: This blog includes satire, parody, and comic relief. It contains summarized accounts created solely for humor and commentary. Any resemblance to real events is either coincidental or intentionally satirical. Reader discretion — and a sense of humor — are advised.
Something curious is making its way through the quiet cul-de-sacs and HOA-lined streets of Frisco, Texas. No, it’s not another pizza coupon or a glossy mailer featuring a smiling city councilmember holding a bulldozer. This is something far more… poetic. Mysterious. And, depending on your reading, slightly unhinged.
We’re talking about the letters—written in a flowing, subtle cursive that feels like a mash-up between Jane Austen and a B-movie villain monologue. One such letter arrived in the mailbox of a former council member. Then, they texted it to a friend, and the friend asked, “Can we send this to Frisco Whistleblower?” Next thing you know, we have a “You’ve Got Mail!” notice!
It opens like this:
Well, well, well… Thought you were being careful, didn’t you? A whispered word here, a sneaky move there — so subtle, so clever. But here’s the thing, darling: nothing stays hidden forever. Especially not when we’re all watching.
Ah, the classic tone of someone who just finished binge-watching House of Cards and decided to give the calligraphy font a whirl.
The second paragraph sharpens the tone, sharpening its verbal knives:
We know what you’ve been doing. All the schemes, the backdoor deals to collaborate or protect, every dagger wrapped in a smile. You thought you would get away. But the cracks are showing, and the truth? It’s crawling right up behind you.
If this sounds like something you’d expect from a disgruntled screenwriter trying to get back at a former HOA president, you’re not alone.
It continues:
Whispers have become conversations. Conversations are turning into confessions. And let’s just say … receipts have a way of resurfacing when you least expect them. Even with VPNs and modern methods to shield oneself. Tick-tock. Your time is almost up. And when the fallout comes? No one will be left to clean up your mess. Actions have consequences, sweetheart. And yours are finally catching up, courtesy of Ms. Jamie Heit. We might not know her, but we love her. XOXO – Frisco.
Cue dramatic music. Okay, we actually laughed instead.
Now, about that name-drop. We’re confident Jamie Heit didn’t co-sign her name or give approval to someone to use her name in what could best be described as a mash note from a petty godmother of vengeance. But hey, this is Frisco, where political affection and shade often share the same cocktail napkin.
Will Jamie sue them? Try to depose whoever’s scribbling love threats with a cursive fine point font? Probably not. Especially if the sender is a devoted admirer of her work and is just a few unsent letters away from crafting a shrine.
Here at Frisco Whistleblower, we believe in publishing our letters, not licking stamps to send thinly veiled threats via the U.S. Postal Service. Our readers? They email us and comment openly, and don’t hide behind RBG stamps. They don’t channel Emily Dickinson meets Dexter in cursive and drop lingering lines in the mail.
But this strange week isn’t just about letters. It’s also been one filled with Hikois being written (shoutout to whoever resurrected that word) and declarations of love for local political figures being sealed with metaphorical kisses.
If you do receive one of these letters, we encourage you to:
Keep the letter and envelope.
File a report with Frisco PD.
Consider reading it aloud with dramatic lighting and a glass of wine on Facebook Live, because, frankly, it’s kind of a performance art piece.
And now, to close this odd dispatch from the frontlines of Frisco mailboxes, we leave you with a poem — a collection of words that mean everything and nothing, much like the letters themselves:
A Poem of Unknown Words The ink remembers what the lips forget, Dandelion silence in a whisper-net. Shadow sewn to sunshine’s hem, Pages curled like lies at 10 p.m.
Umbrella thoughts in moonlit code, Spoken softly down Morse Road. Blink twice, and secrets bloom — In cursive threats and sweet perfume.
Frisco Chronicles: What Lies Beneath … in the Agenda?
Every other week, like clockwork, the Frisco City Council releases an agenda packed with the usual suspects: zoning changes, budget adjustments, proclamations for pickleball appreciation month—nothing to see here, folks. Move along.
You ever hear that old saying, “The devil’s in the details?” Sometimes, here in Frisco, the devil doesn’t just visit the details—he rents a room in the city council agenda. But this week is a little DIFFERENT! Let’s Dive In!
First Up: Executive Session: The Vault
This is where transparency goes to die. Behind closed doors, council members discuss land deals, lawsuits, and personnel matters—away from public ears and cameras. Yes, some of it needs to be private. But some of it? Let’s just say if the public heard the full audio, they’d be polishing pitchforks by sunrise. So, what is happening during The Vault this week? Agenda Item 2(C) is about Personal Matters, and it says they will “DELIBERATE THE APPOINTMENT OF MAYOR PRO-TEM, DEPUTY MAYOR PRO-TEM AND CITY COUNCIL COMMITTEES.”
The actual vote will happen under the “Individual Items” and our vote is for Brian Livingston for Mayor Pro-Tem and we encourage everyone to email you council members today and tell them to vote for Livingston for Mayor Pro-Tem for the last year of his term.
Second: Individual Items – Special Events
We expect the council chambers to be packed with supporters of Burt Thakur and Jared Elad on Tuesday night as they will be sworn in. There has been a buzz in the air since the election night of the runoff race. Seat will be filled, cameras will be rolling, and the room will be electric with that rarest of municipal emotions: hope.
Because Tuesday is not just another city council meeting it is changing of the guard! With right hands raised and left hands resting on the city charter, Burt Thakur and Jared Elad will be officially sworn in as the newest members of the Frisco City Council.
Why is this important, because they were not appointed to the seat, they were elected by you! By the small business owners tired of red tape. By the residents who want Frisco to thrive, not just survive. And they came in not to blend, but to stand.
The room will be electric, and you will be able to feel the shift in the room. Smiles from supporters. Side-eyes from the establishment. A few city staffers quietly clutching their blood pressure meds. It will end with applause. Loud. Sustained.
Welcome to the table, Burt and Jared. Frisco’s watching!
Next up, The Consent Agenda: Where Democracy Goes to Nap
We have said it before, and we will say it again, the most exciting thing most Frisco residents glance over is the “DETAILS” in the CONSENT AGENDA. If you stop, squint, and scroll past the “Consent Agenda” (which is code for “let’s pass this all without discussion”), you’ll find the real story. Because what lies beneath those bland agenda titles are buried treasures—or more often, ticking time bombs.
This is where the “Devil Is in the Details!” Basically, the Consent Agenda is where they stash the stuff they want to hide. Think of it like the junk drawer of city government—contracts, appointments, expenditures, land swaps, and sometimes even lawsuits—all passed with a single vote and zero debate.
After our blog “City Halls Troubled Sea’s” everyone was quiet about the mysterious disappearance of the HR Director and several others in her department. In fact we have had PIR’s in for over a month a now and they are delaying them and going to the Attorney General. According to item 24 in the consent agenda they will approve a settlement agreement and release between the City and Sassy Safranek. We will file a PIR for that settlement agreement.
Yes, this is the same Lauren Safranek who led the witch hunt against Former Fire Chief Mark Piland and continues to oversee the court case against Assistant Fire Chief Cameron Kraemer. She has spent hundreds of thousands of taxpayer dollars on unnecessary investigations to cover up her flagrant forgeries and other mistakes!
What we find interesting is that the city could have settled with Cameron Kraemer, who WON his PTSD Injury Claim by the TDI Workers Compensation Division in Dallas. You can read more about in The Local Profile, but instead, Safranek and the city pushed forward, continuing to spend taxpayer dollars on a losing case. Something in the Council Chambers smells like the crap in Exide. Why will the City settle with Lauren Safranek and not Former Asst. Fire Chief Cameron Kraemer? Demand answers, Frisco!
Learn more about Lauren Safranek in a few of our old blogs:
Last Up for The Night, The Regular Agenda – aka The Cryptic Language 101
Usually, items here are often worded in such vague terms that only a decoder ring or a PhD in municipal bureaucracy could translate it! Most of the time this section can be pretty boring but NOT TONIGHT!
Remember when Brian Livingston supported Mark Piland two years ago against Mayor Cheney – well he was removed from all the committees he served on and so were many of his supporters. Why? They didn’t play Cabal Ball. In the past, you didn’t walk away from that, like nothing happened. No, instead you were punished! Well tonight Livingston and hopefully our new council members will take their rightful place on these committees again!
It’s time to speak up and demand changes not with our council representatives but what happens deep down in the city on these committees. It is time for us to make our voices heard! There are more Cabal Busters than Cabal God Fathers.
What Can You Do? Read the agenda. Seriously, someone must. Ask questions. Email your council members. Show up. Be annoying. Speak out at Citizens’ Input, have your message included in the record. Demand clarity. If an item sounds vague, ask why. If they dodge, follow the money. Watch for patterns. When the same developer keeps getting breaks or the same contractor keeps winning bids, take note.
Help us! Share what you find. That’s what we’re here for. To shine a flashlight into the shadows and say, “Hey… what the hell is this?” Frisco isn’t just growing—it’s morphing. And what gets decided in those meetings shapes the city we live in, the traffic we sit in, and the taxes we pay.
Lastly, tomorrow you can bet some Cabal Godfathers will be upset. Maybe one will write another HAIKU on her page full of hidden meaning and endless blah, blah, blah. The Cabal will all respond to it on queue for sure as they are supposed to do. Don’t worry, we know they are butt hurt but we are moving forward with change while they wallow on yesterday. Most of all remember, the next time someone tells you the council meeting was boring, just smile and say: “Sure… until you read what lies beneath.”
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